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January 2024 by Billy B
The Mexican tellers there are horrible at helping and they do it with a mean mug. Smh ??
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September 2023 by Eray Yaman
Ms. Claudia was so friendly and solved my issue with ease. Thanks a lot!
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September 2023 by Christopher Wayne
The old manager is very rude. I have 5 different identification cards either from the state or gov issued and she wouldn’t accept ANY but a D.L. Take your services to the 96 location. Those guys are there to help.
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June 2022 by Cimalie Zoy
I'd give them a 0 if I could. We got there when it opened at 9 to ensure someone could help add my to my husbands checking account. The first person said she had an appointment at 9:30 (it was 9) and couldn't help, and the manager said she could help if I come back at 10. The worst customer service I've ever experienced from a financial institution. I've been a customer of Chase for over 20 years, but I will NEVER do business at this location again.
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June 2022 by Account Account
I wish I would have got her name. Super sweet banker just helped me add an additional account. She was just a pleasure to speak with really was an enjoyable interaction. Great work! Please give her a larger keyboard her nails need some room to breath :)
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June 2022 by Abdul Ahmed
The atm took my money when I needed to pay for something important!!and when I went inside the lady said“Yeah its been happening for a while now call this number and they should help you with the claim”If yall know the ATM does that why didn’t you turn it off and put a paper that says “out of order”Why do we have to go through the claim process and wait for our money?!!
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September 2021 by Paul Joneski
I would honestly give them 0 stars if i could. Jose Saldana is a unprofessional person with a napoleon complex. Dont do business there if you can help it
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August 2021 by Paul J.
This place sucks. Jose Saldana is really just the lucky idiot in the lead position. He doesnt have any kind of customer service skills and he doesn't even try to be helpful. He either needs to get laid or get over his little man syndrome. People who are used to getting bullied don't really need positions of power. He sucks as a manager and seems like a pretty shitty person in general. It doesn't have anything to do with the way i was treated, but Jose's breath smelled like 5 cans of bounce that ass and he should keep gum handy at all times.
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August 2020 by Christine Jones
Years and years of bad service from this branch. It doesn’t surprise me that now it’s “temporarily” closed. It is surprising that Chase didn’t address obvious issues sooner - I wonder if the management structure is different from other branches?
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March 2020 by Terra K
The ATM machines has error messages a lot or are broken. It'll tell you that you have an incorrect PIN number and try to make you pay a cash advance when you withdraw cash even though you have a balance on your checking account. The ATM machine sometimes does not calculates your deposit correctly so make sure you get a balance deposit slip. When you call the local branch, they route you to a call center.
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January 2020 by J.J. harvison
The curb needs to go I have lost many wheels because I come out of Taco Bell and the curb is there unnecessarily
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September 2019 by Eric Doyle
Too many policies, you shouldn't have to have an ID for certain transactions. This is a stupid bank big waste of my time
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September 2019 by Maxamillion P.
ignorance personified. had 6 forms of ID....but bc my DL...was 6 months expired they couldn't cash my check for being a teacher....no one does there job... I wasn't needing to drive for Chase....just get my hard earned money...by identifying myself ....dumbshit
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July 2019 by Arad Nickan
When I was there Mr. Saldana their branch manager was doing whatever he can to show me that I am not welcome there. I previously have a good feeling for Chase and admire their trust and customer service and I am trying not to let this incident change my view. This gentleman is VP and when I asked for notarized Bank Statement said that we don't do that and if you want a printed copy you will be charged $6. Just imagine for months I had $30k in the same account and he wanted to charge me. So sad!
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June 2019 by yudan chen
Very poor service staff
