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February 2024 by Luis P.
Racist in League City I went to buy a battery for my van today and this woman at the store (Advance Autoparts at 235 S. Egret Bay, League City) was so disrespectful and discriminatory. Since she saw me enter the store she made this grimace and made everything difficult asking questions I was never asked before, I bought batteries several times in my life. I have to call the Chevy dealer and when this guy from the dealer is going to tell her what she was asking she started to talk loud and saying, without listening to him at all, that they don't have that battery. She was so rude and discriminatory! Her name is Tristi, she said she is the manager...someone so racist shouldn't work attending customers. If you are Hispanic and have an accent don't come here, she doesn't like customers like us. After leaving this place I went to AutoZone on HWY 3 and a got a new battery in 5 minutes!
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January 2024 by Heidy Osorio
Customer service was not helpful , I was at the store January 3 , 2024 at 4:10pm asked for help one of the ladies gave me the info but said she couldn’t help me look for it , I struggled a lot to find the light so I left the store . Yet she was talking to two other ladies , all 3 standing there and talking personal of things while I needed it help . I will never come back to this store .
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January 2024 by Nicolas
I just called at literally the last minute that they were supposed to close. The lady on the phone was so helpful and got me all of the information I needed to go by their store to buy two group 27 batteries.Really impressed with her knowledge and willingness to help. Highly recommended.
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January 2024 by A BB
Dropped in yesterday to return a set of headlight bulbs. There was an older gentleman standing at the register who immediately greeted me. He and his co-worker were talking but he stopped to welcome me in. I said I wanted to return my item and he quickly went through the process to get my return. His coworker was an AA woman with short blond hair (I wish I had noted their names). She was friendly and outgoing and had a big laugh. My greeter finished my return and thanked me for coming in as did his coworker. I had bought the bulbs at the HW 3 location but drove down to Egret Bay as my experience at HW 3 was ridiculous. Not joke- some of the worst customer service I’ve ever experienced. I’ll be driving to the EB location from now on.
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December 2023 by Bug Hunter
Good place for auto parts
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December 2023 by albert powell
Just awesome employees
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September 2023 by Mandy Reese
Had to change a battery for my car. People at the register were nice and helpful. They tested the old battery and found a replacement battery.
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August 2023 by kent anthony
Immediately helped me find the glue I needed for my mower gas tank. Very nice shopping experience.
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July 2023 by Stephanie Fowler
I stopped in for windshield washer fluid. The customer service was first class. I had never put windshield washer in my car and Tomika went out to my car and helped me. While she could not put the washer in as it is company policy she assisted me in lifting the hood, showing me where the washer went and taking the empty bottle to dispose. Thank you Tomika :)
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June 2023 by Justin Magana
Lady at the front was completely rude which took the smile off of my face from the get go (pretty sure she's the manager is what I'm told). Asked for what I needed. Went to the aisle and grabbed it. Went to pay and she made sure to pull out her brass knuckles and set them on the counter as I paid for my minor thing. Would not recommend coming here unless you want to be stereotyped and half threatened.
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June 2023 by Seth Fesler
Very quick when they have the product in stock. Very helpful and friendly staff. However, sometimes I have better luck going to the store in person than calling to order over the phone...
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June 2023 by Ed Van Cise
Had the parts I needed for my Subaru when O’Reilly and AutoZone did not. Store is clean and everyone there was friendly, knowledgeable, and helpful.
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May 2023 by King Koopa
Lady at the front was completely rude which took the smile off of my face from the get go (pretty sure she's the manager is what I'm told). Asked for what I needed. Went to the aisle and grabbed it. Went to pay and she made sure to pull out her brass knuckles and set them on the counter as I paid for my minor thing. Would not recommend coming here unless you want to be stereotyped and half threatened.
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March 2023 by David Packer
Will not be doing business with this place anymore. I went into store to get parts for my vehicle and they gave me the wrong parts. After I gave them all the proper information they needed they gave me the wrong parts that ran me $550. I’m not a mechanic so I YouTubed how to do the work that needed to be done. Which was pretty simple. After buying the parts and returning home I pulled out the old part to compare it with the new part and they weren’t the same. Went back too try and return them and they denied the refund and return of the parts. Nothing was used or opened. Getting a Big Run Around and it Sux!! Definitely not gonna be doin business with this place
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March 2023 by Johnathan Rutter
The lady that came and helped me was so professional and kind. I think the Management here is good
