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February 2024 by Harold Wright
This mail man delivers in Mexico and works part time in Laredo that’s y you never get your mail
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January 2024 by Claire
Some of the staff are very rude ://
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December 2023 by Brandon Rios
Really bad delivery services
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November 2023 by Sonia Hernandez
Excellent service from the staff who all work very attentively
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October 2023 by sergeantd55
So, it must be a Laredo thing to hire the most incompetent people possible to work the federal postal service here. At first, I figured maybe just one post office was poorly run, but I am quickly discovering it all. The offices in laredo are a complete and utter disaster. Lost packages and delayed mail is just the start. Even when they do actually drop packages in your box they give you wrong key, making it impossible to recover. It's elementary mistakes. This isn't like a one-time deal or a bad day it's all the time. The federal Post Master needs to help us, please.
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October 2023 by Erin Nieto
I think all the older men retired. There are a number of great female attendants now. They have great attitudes and are unbelievably helpful.
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August 2023 by Leah Socorro Cayanan
The USPS associate Debra serves with a smile. When one is on her feet all morning long, that counts for amazing service. That’s how she was to me and the other clients today. She also took her time to answer my questions and patiently waited as I made a call to my sib regarding delivery date. Even if I had to wait a bit, when I get a smiling service like hers, it still made my day. Thank you, Debra!
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August 2023 by Jennifer Torres
Mail man couldn't even lock the mail box from our street several documents were flying all over the place. I've been trying to call for the last past 2 hrs to report and no response from anyone it is absurd.
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August 2023 by Didi G
Their mail man in charge of delivering packages in Lomas heights is horrible! He almost never delivers packages in the correct mail boxes, us neighbors are left with taking wrong packages to the correct homes in our neighborhood, and most of the time u never get ur package taken back by the person who gets ur package! It’s happened so many times that we’ve even gotten to the point where we try to have our packages deliver through different carriers! Terrible,Terrible,Terrible!!!!!!!!!
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April 2023 by Zandra Ramos
USPS driver saw my dog and proceeded to drop my package inside the fence and my dog tore up the things I ordered. He is well aware of the mail box and have let him know to put the things we order in the mailbox. He sees me picking up the mess and just looks at me and drives away. How messed up is that.
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April 2023 by Rebeca
I’ve been picking up my package from USPS at an other address that has the same number as me but not the same name address obviously. They NEVER ANSWER THE phone. Never !!! Can I get that job?!!! I’ll do it !!! Just answering the phone. Please. The pictures is me getting my package from the wrong house. The people at the USPS office at Sanders are great !!!!!
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March 2023 by Bytegrim Exe
It is quite unfortunate for a business with government association to fail miserably; however, the experience has not been a joyful one either. The individuals involved have - with due negligence - lost my parcel, not once, but twice. I had to submit form after form to only be shutdown and repeatedly informed the package has been delivered, then instructed to verify with neighbors. I checked each door and tenant within 3 block radius to no avail. I have done as instructed, informed the employees/agents, and still it was being marked as resolved.Mind you, I do not blame them nor am I pointing fingers, it is just disappointing and frustrating since there is no accountability nor taking ownership to do what is just.
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February 2023 by Rc Oriel
Nice people working at this location. Unfortunately the USPS website lists general delivery mail as one of their services when it's not. Hopefully I can get my mail downtown before I leave the area.
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December 2022 by derek horanzy
Excellent experience here. We drove down from San Antonio in order to get Passports. The office here does Everything for you including photos. Debra was wonderful, helpful and very friendly. No rushing us thru n made us very comfortable.Definitely worth the trip.Thanks Debra n crew
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December 2022 by Dumbmonkeylove
bad service called them because i went in person and moved houses but the key ain’t done and i told them to take the packages out and put it in my front door and it’s been 3 days they said 1 or2 days i’ve been calling them but no answer like who works in the call thingy ??
