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March 2024 by Lucero Mendiola
Excellent service from Ramiro and Omar
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March 2024 by Sonya Marie Sky
Staff/stylist were super nice but the hair trim I asked for felt like too much was cut and I got bangs that I did NOT ask for. By the time I realized that the front of my hair was being cut it was too late. The lady was nice and I was too shy/upset to say anything at the moment. When I got home is when I really realized how much was cut and how short the bangs were. My hair grows out extremely slow and this is extremely devastating to me. There's no going back now other than waiting a very long time for my hair to grow out again.
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February 2024 by Jair Alonso
Horrible experience, do not use curbside pick up, workers don’t solve issues, process was slow and the miscommunication was messy, save yourself the time, I wish I could have
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February 2024 by Sara Verduzco
Great service by violeta!!!!?
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February 2024 by ricardo millán
Good products for my wife and daughters
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January 2024 by Rubisky forever
Excellent work thanks
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January 2024 by Mayra Mendoza
They have everything for skin care, makeup, hair and much more.
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January 2024 by Naomi C Arredondo
Shopping baskets were dirty and the line was long with only two registers open. Did get anything ?
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January 2024 by ramiro lopez
My wife have an appointment for 9:45 am and guess what, the store opens at 10am. HELLO !!!. GIVE ME A BREAK. My wife even got a reminder the day before about her appointment at 9:45am. Again,HELLO!!!
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December 2023 by Maria Teresa Trevino
I found what I needed.
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September 2023 by Michelle Lee
Love love this beauty supply store. One of the best places to shop all things beauty and care.
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July 2023 by Eli Gar
They’re always out of stock in their items. For my last two purchases I got screwed with the coupons. One for $15 off $50 and the other $5 off $20. I purchased items to meet the amounts required for the coupons and then they let me know on the first one three of six items were out of stock and one the second purchase two of the four items are out of stock. Both our read availability in store so I reassured myself before I purchased. Either update the online inventory or RESTOCK. It’s very frustrating, this is not the first time it’s constant and I purchase at least once a month that it’s gotten to the point to post publicly. The customer service from a female, older woman with blonde hair has very bad customer service and left me standing there in the front while she walked away to ask about the items and never returned for at least ten minutes so someone else finished the transaction. I think it’s just Laredo, I have yet to have these issue’s elsewhere. Not going to this store in person anymore; I guess purchasing online and shipping will be the best way to not have to deal with these issues.
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June 2023 by Anabel Mendoza
Date visited 6/8/23Store was decently stocked!Cashier Yessenia really needs help with customer service! She seems to be to gossipy… its not hard to greet the customers and stay profesional! No need to make comments or ask unnecessary things! You might think your being funny but instead you look cheap and unprofessional!
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June 2023 by Humberto Rodriguez
Am a male who went in to look for some things the wife needed but couldnt get so of ourse j knew nothin of what or where to look but Liz was great help and was so nice and patient will be returning only cause of the her
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May 2023 by Gloria Villagran
I had an issue with an employee not knowing the return policy and making up lies about the policy on the paper receipt and was an expert at making up "new" store policies. Would not look up my purchase on my rewards account as I asked her to do. She claimed that purchases over 30 days don't stay on the system, I told her I had seen it on my rewards account. My purchase was not 60 days old. I purchased it April 15. I went online to chat with a customer service rep and confirmed my item was still within the allowable return timeframe.I went the next day with another cashier who found my purchase on my account without issues and immediately did the exchange.The store does seem unattended and disorganized. I try to make a trip to San Antonio three times a year to purchase my makeup at the stores there because our local store never has merchandise. The shelve are empty and very disorganized.Hopefully someone can assist this store to be up to level as the ones elsewhere. Our local community deserves a nice store and service.
