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January 2024 by Maria Angelina Reyna
Very bad customer service, they did not solve the problem, they told me to go to another tmobile store.
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January 2024 by angie avila
We were served by a person with a bad attitude and it was clear that he did not want to work. It didn't solve the problem, it was very bad customer service. :(
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November 2023 by SMOKEY THE ANIMAL
SWEET DEALS!
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September 2023 by Luis Contreras
It is very easy to open a service plan, but to make a change they can no longer and very high prices
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February 2023 by Rosa Castillo
Customers walk in and are asked to wait and they'll be taken care of. As per female working at North Laredo store, she was tending customers not in order as they were coming in. Very frustrating visit to this tmobile place.
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November 2022 by Martha Campos
Mobile expert Roxie was an awesome and professional help to me. I will recommend her to help season people like me (not technology savvy).
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November 2022 by Ruben A. Morales Jr.
Roxy was rude and unwilling to give us any information regarding a new plan and two new iPhones… Lucy from the Del Mar store went the extra miles and gave is so much info.
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August 2022 by Roberto Ramirez Martin
Great assistance from Marisa switched from Verizon and she setup both my wife and I. Reception now in places I had no service with Verizon and with Verizon had 2G data now unlimited and all at half the cost of Verizon. 20 plus years with Verizon and terible service and their reward for loyalty was charge me 158. per mo for 2 phones and a watch and 2G of data. Now 1/2 that for unlimited. Service area everywhere I go.
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May 2022 by Veronica Ollervides
Great Welcoming Customer Service. Very knowledgeable staff thru ads and phone displays. Area was well kept, clean, actively maintaining Social Distance. Great Shopping Experience Overall!!!!
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May 2022 by Daniel Tijerina
The service was excellent! Ask for Jami! She’s very knowledgeable and super helpful!
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April 2022 by Arturo Chavarria
Great experience my wife and I had during our visit to upgrade and get some information on new phones. Had the pleasure of meeting Jamie who helped us out and answered all our questions and concerns. Wife and I came out with new phones and are very satisfied. Definitely recommend if your looking to transfer, upgrade or even just ask questions if your not sure. Thanks again
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April 2022 by Diana Cellars
I'm 71 yrs.old &desperately needed to know why my phone exactly like my husband's wasn't charging fast enough.I would leave it all night&it wasn't charged by morning.I would use my husband's charger& it would charge fast.I called&Monico answered & told me just bring it over& we'll check your phone& charger.I took my phone& both chargers&several of the white plugs of the USB connection.He explained to me what was wrong with my charger cord,already torn& checked my phone because It looked cracked but it was just the screen protector.I just needed another cord.He was very helpful and attentive.I highly recommend Tmobile especially this office by H.E.B.plus.They have great customer service.It's not only about making the sale,it's about when you don't know what to do,going and having someone help you& not having to be waiting on the phone.Thank you Monico.
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April 2022 by andrea valdes
Was attended by Monico and received excellent and very transparent service! He kindly assisted me and gave me great deals!! Very satisfied!!
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April 2022 by Ezra Carcamo
Monico is the best of the best! Go with him he gives you the best deals in Laredo.
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March 2022 by Daimon Oscuro
Very helpful after grueling dead end experience with at&t was so refreshing to get so much info and help did the switch got loads of extras and very pleased with my new service
