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January 2024 by Jennifer M.
Definitely do not recommend this establishment. Customer service is ridiculous. Also watch out for what you sign for here because they never explain as to what you're signing and then you somehow have a ridiculous balance.
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December 2023 by Griselda M.
I will not recommend you always want to go to a gym that you can relax and be treated with respect. staff in the front would always s great you and be the polite. Now they always on their phones and not putting clients first. There no equal treatment and complaints are deviated to an unprofessional reponse. It seams as the customer has no said so and you just a number instead of a client. when you ask to speak to owner they denied names and they do not provide names at all. If I was the owner I would like to hear my client and improve and make a difference. I myself own a business and l want to improve and provide my customer with a solution instead of loosing a client. It should be about the volume of customers but instead about quality. in this gym you just a number not a valuable customer. absorbing good vibes is the key to success and loosing clients is not the right vibe.
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November 2023 by Robert
I will say watch what you sign for here. If you decide to cancel, you have to pay the remainder of your contract, for every month. I just went in to cancel myMembership since customer service failed to call me about my cancellation. Apparently they are going to charge me for the next month because it’s less than a 30 day notice before the next payment date, which is just a dirty way of extracting another payment. Then they never gave me the free month I was promised when I signed up. I asked when I first signed up about the free month promotion and they said it will be tacked on at the end of your contract, dirty I thought but whatever. Now 18 months later when I ask about that free month it was never applied because apparently someone never put the name of the person who originally referred me to get the free month. When I clearly mentioned the name the first time. I also don’t believe that the free month required a referral but it was offered as perk to signing up. This is the shadiest company I have ever seen, professional scammers. If you do sign up with them, don’t sign up for a long term contract, you’re better off signing up with any other gym place. I feel so disrespected. Their response was they couldn’t cover the free month because it doesn’t show any notes in their end. So I pay the price for their employees mistakes. Unbelievable.
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November 2023 by Juan Romero
Kind of toxic environment, and unless you're willing to stay there for more than year and a half don't get a membership there. Greedy admins took a month to process my cancellation just to milk one last payment from me
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November 2023 by Robert H.
I will say watch what you sign for here. If you decide to cancel, you have to pay the remainder of your contract, for every month. I just went in to cancel my Membership since customer service failed to call me about my cancellation. Apparently they are going to charge me for the next month because it's less than a 30 day notice before the next payment date, which is just a dirty way of extracting another payment. Then they never gave me the free month I was promised when I signed up. I asked when I first signed up about the free month promotion and they said it will be tacked on at the end of your contract, dirty I thought but whatever. Now 18 months later when I ask about that free month it was never applied because apparently someone never put the name of the person who originally referred me to get the free month. When I clearly mentioned the name the first time. I also don't believe that the free month required a referral but it was offered as perk to signing up. This is the shadiest company I have ever seen, professional scammers. If you do sign up with them, don't sign up for a long term contract, you're better off signing up with any other gym place. I feel so disrespected. Their response was they couldn't cover the free month because it doesn't show any notes in their end. So I pay the price for their employees mistakes. Unbelievable.
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October 2023 by Joe Pulido
Becareful when joining this gym. I no longer was under contract. When I canceled they made me sign a paper to pay $45 dollars cancelation fee. My contract was over and they made me sign another document which makes no sense. I fulfilled my 2 years of original contract I should be able to cancel without being charged. They greedy company. Now they sold that debt to Aldous and associates and are charging me $255 dollars. Go elsewhere.
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August 2023 by Ana Laura
Great place to work out is always clean and organized it
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August 2023 by Edward Elizondo
Great place to work out. Clean.
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August 2023 by Dj Antonacci
Solid gym with a great floor plan of machines and free weights. They have a variety of machines for just about every muscle group and plenty of benches to go with the free weights.My only 2 complaints:1. The dumbbells are a hot mess! It’s easy to work around this, but when 1 person refuses to read the sticker that says 50’s and they put the 20’s there, it’s just a domino effect after that. So may the odds be ever in your favor when seeking your proper dumbbells. It’s similar to a game of where’s Waldo.2. I called ahead 1 time and I spoke to a front desk clerk about my situation as far as my length in Laredo - 10 Days. Both times I was told the same thing as far as my 10 days for working out. I could use a 3 Day free trial, and then buy a 1 week/7 day pass. This was perfect for my situation!The reason why I gave them 4 stars is because they falsely stated the criteria of the 7 day/ 1 week pass. This in return made them charge my buddy for an additional week, when he still had 3 days left on his first 1 week pass. He purchased his pass on 7/27/23 which should have been good until 8/2. However, on 7/31 they said he needed to renew cause the 1 week pass is only good from Monday to Monday. < I’ve never been to a gym that does this.No matter what the truth is, the staff need to get on the same page as their management and owners, this way they can publicly advertise what’s accurate, and not change the criteria of a pass, just cause.Overall I would return again.If you do go here, just be mindful of what you are purchasing and ask the right questions as far as your weekly, monthly, or yearly membership.
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July 2023 by Ed Boy
Please avoid this place at all costs !! You’re better off going to another gym. I’ve been having nothing but a bunch of bad experiences in this gym that I never had in past gyms. 3 issues. First my contract was for 1 year and then when it is about to expire supposedly it turns out it was 16 months so now because of a mistake that an employee did and never sended me a copy of my contract at the time, now I have to pay for that employees mistakes because the staff doesn’t want to be responsible. What kind of business is this ??? Secondly, unless you’re a woman you’re not allowed to use many of the equipment here like the pool, studio, spinning machines,etc. But many times half of the machines here are broken. Last but not least, due to a recent accident we had I can’t put my membership on hold even if I bring a doctors note but to cancel I need a doctors note ? Staff needs to be more professional when providing information and need to take responsibility when they commit an error, because it’s not fair that I have to pay since they were the ones wrong. As soon as my membership expires I will never spend another dollar here!
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July 2023 by Sara Chung
The ac at the women center has to be out of order for more than 2 weeks.I thought they would have fixe the ac by now. Considering we have reached 120 degrees in laredo daily.When I called management, they said they do not know when the ac will be fixed because it is pending insurance... like how insane! For the price that they are charging us monthly, they cannot even bother to fix the ac.If I wanted to work out in an oven, I'd have signed up for crossfit.
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July 2023 by Miguel Garza
Great gym!!! And great workout environment, the team at rock is always welcoming at the front door. Thank you!
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July 2023 by Sara Sotelo
My daughter and I love it! Great environment and staff is always friendly.
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May 2023 by Anthony Anderson
Effective and on schedule for our scheduled visit. Pleased i telephoned.
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April 2023 by Dina G.
Best gym in town!!! Amazing facility and great environment friendly staff
