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April 2024 by Joe Moe
04-26-24CAUTION!!! BEWARE!!! This place seems to have experts in fixing something and making other failures appear. The charges are above and beyond. A 2019, 40, 000 mile driven car needing extensive repairs --- it's ODD!!! THEY NEED CUSTOMERS TO MAINTAIN PAYCHECKS AND SALARIES --IT SEEMS!!!WOW!!! I have read the reviews this place has. Wow, the place has workers that have gotten away with much using a smile, and ON THE SURFACE friendly attitude!!!
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March 2024 by Franco Zamora
Atrocious. Go anywhere else. Would not honor their battery warranty, tried to rip me off at every opportunity. I bought a used car from Sames in winter 2022, and within a couple of months, I needed to replace the battery, so I came here because it was the dealership-recommended mechanic. Battery was replaced, warranty purchased, expensive, but my options felt limited. I kept having problems with battery drain, and I came back here to get them to fix it—they did a second diagnostic and said it was fine. Continued to have problems for an entire year with the battery until it finally gave out completely. Went to different mechanics, and they told me the battery I received from Quick Lanes was ALWAYS bad, despite them telling me twice that it was fine. Asked Quick Lane to honor the battery warranty and replace it—they said they wouldn’t do it unless I bring my car in and they do another full diagnostic. I’m not going to be scammed by them again. Save your money, and don’t go here.
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March 2024 by Kris Mar
The services this place provides are great. The only problem with this place is that they CHARGE VERY EXPENSIVE. I understand the company is located right next to the dealership, or whether this place is connected working with the dealership, BUT they charge a lot for every service. Long story short, I took my car ONLY to fix the coolant problem, and it cost me almost $2,000! Are you kidding me? They just had to charge the parts and the labor so expensive. Sometimes, they even charge you for some of the things you didn’t even ask them to do! I think the management of this place needs to discuss this with the employees. Pretty much look at it this way, if you charge the customer for anything else that they didn’t ask you to do, and what if the customer doesn’t have enough money to pay for? What would you do? Keep the customer’s car at the shop? When it’s in fact the company’s fault that they do something that the customer didn’t ask for?! This is insane. Somebody needs to do something about this. ?
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January 2024 by Han Solo
Fast, Friendly service.
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November 2023 by Juan Alarcon
They take 3 hours for an oil change even if you have an appointment
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November 2023 by Carolina Reyes
They are not very helpful. I called one day asking for a quote on fixing my tire axle and she said it is best to come in the morning to check it and that all the mechanics would be present Monday morning. I arrive and the lady in front didn’t know any prices or anything I was talking about. She couldn’t understand I just needed a average price or help for re-aligning my wheels. The manager then comes up and explains they can schedule a diagnostics the NEXT morning and that had a cost alone of $169.99. The lady put no effort in searching up my account to check on any warranties or ask if I wanted to schedule. Just a general non desire to engage with me and help.
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November 2023 by G Flores
Sames quick lane is as good as any other mechanic shop, but it’s not. It’s not a good shop, but a bad shop because they have a sour woman working the front desk, she líes and lies…all other office associates and shop technicians are hard working people, but that one person who makes everyone else look bad. I hope Charlie takes note of this and makes it better for Sames name!
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September 2023 by Victor Camacho
Just a great place you want to take your car for maintenance
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July 2023 by Michael Gallegos
This location sent a coupon they couldn’t deliver on. I ended up paying full price, they did not offer any other promotion, even a small one would have shown their appreciation for business. I ended up paying double what I thought I would, all based on that coupon I was given. Make sure to read coupon correctly before coming in and research other options.
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July 2023 by Nay Nay
So Quick Lane isn’t quick, arrived at 11:20am and it’s 2pm and still waiting for an oil change ☹️ hopefully I will be out by 2:30pm ??♀️ I’ve been waiting for 3 hours already ??♀️… got out at 2:45pm.*The Mechanics/Technicians are really good and highly trained!!!Maybe they were short staffed.
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May 2023 by Lesley P
Worst service by far. They have downgraded so much especially when hiring unprofessional and unreliable mechanics to work on vehicles. Went to check one of my tires because it kept getting low and the "technician" said that I needed a brand new tire when the one I had was brand new! Took it to a different place and the issue was the valve stem!! not the tire!Not to mention that the customer service is as bad as the service they "provided". The woman with long hair working there (Mary) was so rude that while talking to her on the phone she just decided to hung up. Really unprofessional and lack of people skills.Services: Tires
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March 2023 by Julio Murillo
Excellent customer service, they did a great job on the truck ?
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December 2022 by Robert Rodriguez
Awesome customer service. Quick and reliable service on vehicles. Contact Mary, she's reliable, honest and will get your vehicle serviced in a timely manner.
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October 2022 by antonio Palomo
A mistake was made by the shop and didn’t want to give me a incident document
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September 2022 by Francisco Ortiz
Always professional and they do an outstanding job ?!!
