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January 2024 by Eugene Alexander
I experienced demeaning and disrespectful behavior from your manager at the Harker Heights location was on 01/24/2024 at 6:30 pm. The individual, an African American woman with red hair, claimed falsely about corporate and the district manager being present. I waited 5-15 minutes at the intercom with no response.After waiting 5-15 minutes at the intercom with no response, I drove up to the window. The team member insisted I return through the drive-thru or go to the front when I requested to place my order at the window. Requesting to speak with the district manager or someone from corporate was declined from employee and manager this does not meet the service levels I received from establishments like Chick-fil-A.The manager claimed both corporate and the district manager were present but mentioned being too busy to address my complaint. Despite my requests, I was denied the opportunity to speak with either. Upon entering as directed, the manager accused me of trespassing and called the police. Despite complying with the request to leave, she pursued trespassing charges, creating a discrepancy in her instructions. I'm rejecting the $10.00 gesture credit from the complaint team. I am filing a complaint on all platforms and considering legal action against Popeyes with my attorney based in the Harker Heights office. This complaint will also be filed on all platforms, including social media. I've never faced trespassing allegations at any establishment; I am a father, husband, business owner, and member of the community.
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December 2023 by Terri Loe
What the heck is a beverage taxI did not buy a beverage
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July 2022 by Mona Nickles
Popeyes #12740 needs to get their $h!t together. Waited for Drive Thru to take my order. Got up to the window and girl just stood there looking at me for my payment. She took my payment, handed me back my card, still no please or thank you; nothing. The boy who handed out my order at least ssaid thank you. I got my combo meal home and there was no biscuit. Someone needs to straighten management out and teach those kids some customer service manners.
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July 2021 by Rodrigo Ruiz
Went to the Mines Rd store to try the Flounder sandwich and was told by the young lady that it would take 4 to 5”6 minute. I waited 13 minutes and no sandwich. I was on duty and had to leave. I tried calling the local number and it rang eternally. I called the corporate office in Laredo and never made contact with anyone. So basically, I got screwed out of $4.86 and no sandwich. What happened to the good old direct line to whoever runs the show. Never again am I stopping there. I’ll keep on going to Church’s Chicken.