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January 2024 by Jonathan Speer
I went for an oil change and it took over 4 hours. The guy at the desk did advise me that there were 4 people ahead of me but 4 hours. Also I feel like they forgot I was there since people who arrived after I did were finishing before me. Also the restroom was nasty.
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January 2024 by J V
Awesome customer service from the service manager Miguel Charles and the assistant manager Teresa Garza, they did an awesome job ?.
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January 2024 by Roxy Ruiz
I want to say thank you to Miguel for helping me out on my son’s car oil change . Miguel was so helpful showing me that the part I bought I didn’t need it for the oil change . I used to take my car to the old mr frogs for my oil changes but now I’m going to take my bussines to pep boys . They tell you what are your car needs . Thank you Miguel and staff loved the service see on the next oil change . I give you 100 stars ⭐️
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January 2024 by erika castillo
Friendly, Fast and great service .
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November 2023 by Daniel Benavides
5 star experience! The customer service team was exceptionally helpful and the technicians were knowledgeable. I’m a very satisfied customer, I will be going back for my other vehicle needs.
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November 2023 by Hugo Garcia
Excellent customer service. Met new service manager who exceeded my customer service expectations.
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November 2023 by cesar gallegos
Overall good timely fast service..Need a Water fountain in waiting area and maybe some more chairs for customers
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September 2023 by Phyllis Moyer
2 hours behind schedule AND your tech doesn't understand check the washer fluid motor and instead fills the reservoir! Spent over $1,000.00 today and am very disappointed with the lack of comprehension of thr English language. Seriously, Washer motor needs attention not additional fluid to teservoir!
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September 2023 by Maria Gallardo
Took my vehicle in for a leak and it was heating up, paid $1800 for a condenser which stopped the leak but my car still has a temperature issue. I constantly have to put antifreeze every 2 weeks because it just evaporates. I have taken it back 3 times but I'm told it's an air bubble in the radiator or air pocket in the coolant. Very disappointed with the service. Soo much money and 6 months later still having issues
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August 2023 by Mike and His Bikes
Awesome service the only complaint or not really a complaint but I was not offered the car alignment and Well I did not ask for it either. But other than that the service was excellent and was done in a timely manner. Got my sons car in and out with some new tires. and got it ready for there out of town rode trip.
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August 2023 by Nay Nay
Price alone is a 5 on my book, I went to dealership and got a $1,000 quote for front and back brakes… at Pep Boys got only back brakes done, because Pep Boys said front brakes were not as bad, omg what a difference on the price ? plus great work by mechanic Manuel ??Cesar and Nichole were very nice and helpful.Getting front brakes done in a couple of months, definitely coming back.
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August 2023 by Mario Luna
Awesome service!! A place you can trust without fear of ripping you off!! Very honest staff!! My number one place to go!!
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July 2023 by Corey Morris
Thought I had a major electrical issue and was racking my brain to figure it out. Everything looked good to me, but there was no current anywhere. I've had great experiences with this Pep Boys and they were my first stop. Nicole Vela and her team took the time to troubleshoot and find the bad connection. 20 minutes later I'm back on the road at no charge. They say customer service is dead. Not here! Thanks to Nicole and the rest of the team. You'll be my go-to from now on!
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July 2023 by Ana Hernandez
Everyone in the store was very patient and knowledgeable as they explained and provided their services. Unfortunately, the appearance of this place doesn't match the quality of service provided by these hardworking employees. Higher paying salaries will be another topic to be considered.
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July 2023 by ER 8705
The worst service possible. You make an appointment and 3 hours later belatedly bring your car around from a simple oil change ! Oh and make sure they don’t try to up charge you as they tried to do to me. Never again will I give them my business. Unless you plan on leaving your car or are incredibly patient, go anywhere else.
