O'Reilly Auto Parts store #479 in Laredo, Texas, offers a wide range of parts, tools, and accessories for vehicle repairs. Customers appreciate the helpful and friendly staff who are patient and knowledgeable, even when checking engine lights or explaining repair needs. The store provides useful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums, and offer a free Loaner Tool program with a refundable deposit for those missing specific tools. Customers value the store’s focus on quality brands like Motorcraft and Chemical Guys leather cleaner, avoiding cheap Chinese parts. Many customers express loyalty, often choosing O'Reilly over other stores, citing excellent customer service, especially from staff like the assistant manager. While some mention confusion about price matching policies, overall, the store is known for great service, helpful staff, and a welcoming environment for those needing vehicle repairs or advice.
From the manager to the last employee they are very knowledgeable and helpful. It is one of the best auto parts store in the country. Thank you again. ?
January 2024
Extremely helpful workers. They did not get frustrated when asked to check my engine light. O'Rewards add up too! They carry Chemical Guys leather cleaner which is a go to for me. Good brands not cheap Chinese parts. The carry Motorcraft for alot of parts too.
November 2023
Customer for life. Always go to another auto parts store and end up at O'Rielly. Should know better by. The manager even came to my car and addressed my issue. Excellent team at this store.
