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November 2023 by Bineta Diop
Amazing company , worth every penny , I’m always satisfied . Great customer service nationwide .
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May 2023 by Fernando Bonillas
Vehicle was so so, not very clean.Thank God it did not smell like cigars.Returned the vehicle ageas of time and no adjustment to the invoice.
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December 2022 by Gia C.
My go to car rental company. service is quick even if a flight just arrived. You just have to wait and that depends on the renter situation if it requires more time. They try their best to get u going. It's a small airport so thank god it's a close distance. They are amazing at opening late or only ones open really. I never see Avis employees there. Except once and the customer was complaining. Definitely pick up when coming to Laredo.
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July 2022 by Nick Gentile
Unprofessional staff, unorganized and I would not recommend. How you have a reservation for 2 weeks and not have cars available an hour after my arrival is beyond me. I’m guessing they don’t have the same standards for operating in Laredo as the do in a decent airport/city.
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July 2022 by Nick G.
Terrible service and they're clearly not held to the standard of the National brand in Laredo. How a rental car company allows me to reserve a car 3 weeks prior then runs out of cars is beyond my comprehension. I do not recommend! Very poorly run branch.
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May 2022 by Ryder Wilson
Great experience at this National location. Reserved a premium sedan, and was upgraded to a premium SUV. I like larger vehicles so getting a 2021 Suburban definitely made my day. It’s one heck of a road-tripper. The staff at the counter is super easy to work with, and with 25k miles on it already, the car still looked, smelled and drove like brand new. Highly recommend this place!
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March 2022 by Erica Martinez
Jerry- I want you to know how much I appreciate the excellent service you provided on Saturday. Your customer service , attention to detail, great communication and follow through made the experience even better than I expected. My CEO was very happy- so, THANK YOU VERY MUCH!
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March 2021 by Roy L.
Been here twice. Both times my car wasn't ready and had to wait over an hour. There are 5 workers in the back eating Krispy donuts and gossiping. Not attaining to customers. Had to walk up twice and ask what is going on. Then they finally go check the lot for a car.
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October 2020 by J.M. Gonzalez
I guess there’s a new system that National has started that the cars has a computer chi by p in the fuel tank the tells how many gallons it has been used up I had to drove it to national I was informed that the car was short one gallery and I was charge almost $4 dollars for that I think that’s unfair even though the tank was full also the toll pass was jammed and I wasn’t able to close itI don’t know if I was charge for the toll usage
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February 2020 by Yeyin Cruz
(Translated by Google) He doesn't have cars on time, in my case they made me wait more than an hour so they didn't respect the contract schedule but they did charge me overtime when I left. I have rented in several places and this is the first time this situation has happened to me.
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November 2019 by Laura Villa
Awesome customer service
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September 2019 by Lavar Raymond
This place sucks. They reserved my car for pickup, then when I got here that told me to wait. They said they're out of vehicles but other people are coming up getting vehicles!
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June 2019 by Doctor Dive
Excellent service!! I rent cars with national on a regular basis all around the US and Gallo, the manager is by far the nicest and accommodating person that I had the pleasure to deal with. Thanks again.
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October 2018 by Diane Rhee
Worst experience at a National location. Reserved a car weeks in advance, no car available when I landed. They said the wait would be 20 minutes while they got the cars cleaned. Then they said no cars would be available until after 6pm but they would shuttle us to our hotels and drop the cars off around 6pm at our hotels. Then got a call at 6pm saying they would have to pick me up again and take me back to the airport so I could pick up the car myself and the person was on their way to get me. I waited in the lobby for an hour for the person to show up, called National counter twice to inquire where they were. When the guy got to my hotel he was in a different car and they told me this would be my rental car but I would have to drive the guy BACK to the airport to drop him off. Absolutely ridiculous and no apologies or help from the local National or when I called the 800 number. This is incredibly poor service.
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October 2018 by Kenneth Williams
Ok not great, the customer before me had there car brought to them under the canopy so they didn't get wet, but I had to go out into the rain to get mine.
