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May 2024 by Brandy Barrientos
Valerie put her whole puzzay into customer service, 10/10. I asked Valerie Rico for a Mother’s Day neckless and she whipped up 2 and added a bracelet just because she heard me mention i had been wanting one. She was very kind and helpful but also very attentive to what i was asking for from all my mother’s day gift. She was up and down making sure that all my needs were met which ultimately led to me leaving this 5 star review. Excellent employee
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May 2024 by Jeanette Hinojosa
Valerie Rico put her thing down, flipped it and reversed it when it came down to customer service, 10/10. I asked her for a Mother’s Day neckless and shawty assembled 3. She was very kind and helpful. She not only helped me with what I had asked for but also mixed in different ideas and styles to give me better options
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March 2024 by Adrian Garcia
Wonderful Atmosphere! Jamie Villeda was extremely informative and attentive!Thank You!
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December 2023 by Maria Luisa Dominguez
Great people working and attentive at what you need
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November 2023 by Lucio Cantu
Great customer service. Attendants are always so helpful
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August 2023 by Blanca Molina
Ive shopped at this James Avery only. I’ve always loved the service of the staff but when I shopped this past weekend it was different. I guess it was one of the manager that assisted my husband and I. I excitedly asked about the free necklace/bracelet and charm purchase deal happening today Monday and she told me that she wasn’t aware of such deal. She even suggested that I might’ve been looking at a wrong James Avery site because they didn’t have that deal. How are you a manager/supervisor and the customer knows more about the deal than you? And how can you make the customer feel dumb for knowing something she herself as an employee clearly didn’t know? Besides that… I was so excited to get a ring or charm for my special ocasión weekend and as soon as a lady walked in she abandoned me and my husband to go help her out? That instantly made my excitement go away because I’ve always gotten an amazing experience from the staff and I figured she was the manager because she was bossing everyone around.. but even though she was the manager my experience was not good, it was actually the worst experience I’ve gotten in the past 2 years I’ve shopped there.I know that lady might’ve been there to buy more than me but it still doesn’t justify getting left behind by your customer representative - mind you they seemed to be fully staffed with about 4-5 extra people besides her so there’s no excuse if there was little employees so 1 employee help 2-3 customers - so I don’t see why we were just left for a lady that might’ve looked with more money or something because that’s honestly how that made me feel.I only leave reviews when something negative happens and I want the higher management to find out what’s going on in the grounds of the store such as this. Yes your Saturday manager can make you all the sale goals you set for them and that’s why they’re a manager but that also comes with them having proper customer service. The cherry on top was that we have cleaned our jewelry same day, meaning we get there ask for it to be cleaned then we shop and by the time we’re at the doors to exit our jewelry is in our hands cleaned and everything. After being left alone with the rep going to someone else I approached her once more and ask about cleaning … she said “you can drop it off and pick it up tomorrow” I was left confused because we went early in the day and I know cleaning shouldn’t and hasn’t ever taken more than 1 day to be done. I just truly think she just didn’t want to help my husband and I or atleast made it look like it because we basically would ask for help and not get helped with any service. We asked about the promotion and we got made feel dumb, we asked for help with a sale and she abandoned us, we asked about cleaning and she clearly seemed annoyed. I hope Im the only one that has had an experience as this one and if I’m not make sure that one female manager from this past Saturday gets re coached or something. It’s a shame I love the business and their services for a manager who’s suppose to make the experience more memorable than a staff made it memorable but for a negative reason.
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April 2023 by Veronica Parker
Love the order process. Employees very helpful and friendly
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December 2022 by Dinora AE
Excelente vendedores y te atienden muy bien ?
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November 2022 by Uriel Quirino II
Update: The company reached out to me in an effort to make it right. And they really went above and beyond to resolve this issue. I have to say thank you the management team and the Laredo Store.thank you Elizabeth for helping us out.I have shopped at several James Avery stores and this is the first time I have had a bad experience. I was gifted a beautiful bracelet for Father's Day. Because of having to move around cause of work it sat in a box until we were finally settled in. I went to the store in hopes of exchanging it for a correct size, according to this store all the can do is have me pay half of what it cost and then get a new one and turning in the old one. I have never heard of this. I have had sizing issues before with items I have gotten my wife but an even exchange has always happened. I can see why some people feel they need to drive out of town sometimes.
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June 2022 by M. Gonzo.
Great service like always !! Thank you Fernanda!
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June 2022 by Yolanda Bernal
The staff are very friendly and helpful.
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May 2022 by Anthony Ellis
Walked in James Avery and immediately felt welcomed loved the environment and loved the sales associates as well. Fernanda was the one who helped me on my purchase and she did a amazing job, she had helped me pick out something for my wife and my wife ended up loving it. Thank you Fernanda!!!
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May 2022 by Vanessa Montes
Love shopping there, my girls and I love our bracelets and necklaces. Great customer service!!
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May 2022 by Alejandro Esqueda
Excellent Customer Service... The Guys Were Awesome...
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May 2022 by Denise Vigil
I always have a great experience at James Avery on McPherson. Service is always terrific!
