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December 2023 by miguel cruz
I have been with this bank for years. Excellent services but the same thing always happens on this date, they close very early even though it is not a holiday and one cannot withdraw money or change their check and I know that one gives without money and waiting for what they will have the next day or for one to be open
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December 2023 by Julio Cesar Valderrabano
I always use it and the attention of the checkout girls is excellent!!
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December 2023 by Eddie M Kaartijer
They say they do currency exchange, yet when I told them that I'd like to change some Canadian dollars into US Dollars, they said they change only peso... If that's the situation, at least put a sign outside that you exchange solely peso vs dollars, this way people don't have to walk in and wait in line for nothing.
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December 2023 by Patricia Perez
Worst service worst customer service bad bad bad no other words
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October 2023 by Lionheart Roar
Subpar service. Person out to lunch at 2 p.m. and nobody available to provide the debit card service I needed. Atrocious.
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September 2023 by RAGA
Long waiting time. One employee for all self-banking lines
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September 2023 by Dperez Perez
No people working on the floor but only one lady. Bad customer service.
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August 2023 by Ron Salazar
Lets just say i trust them with my money .
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November 2021 by marc briseno
Literally the worst bank in Laredo, actually worst bank in general. I don’t even know why I would even choose them as my bank. Literally the worst, customer service horrible, the wait times horrible, I mean what’s going on with this bank. Very disappointed and will be shutting down my account in the next couple of weeks. Worst bank in Texas, I’d recommend no one
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October 2021 by Alejandra Moreno
Terrible Service. My family member went in today and the teller said that they couldn't help because it was going to take too long for them and the branch had just opened. Multiple family members have had issues with tellers at this bank. Hope management sees this and takes corrective action. Been a client since 09 and will be canceling based on service. Wish I didn't have to give them any stars. I never leave reviews but this is absolutely terrible.
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October 2021 by Stella H.
Teller need more decorum. Customers are listening to your words, tone and attitude.
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November 2020 by A Google User
Failed to follow through with a simple transaction I had set up . Was told the job would be done and wasn't. No on-site supervisor. getting worse than before. Will look for a better bank, cause this one doesn't care. With their weekly hiring fairs, one could think they could find some competent people...alas it's the same old blah blah bad service. Update 11/2019...service has improved at some locations so we're moving up on the star rating.
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October 2020 by Isabel Becerra
Melissa Gracia just helped me and my husband open a new business account and she was awesome! We received excellent customer service from her and we are super happy to be joining IBC!
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January 2020 by Jeri N.
I am greatly surprised any positive reviews exist for IBC Bank. They are not honest when setting up accounts, telling you it will always be 100% fee free (outright lie). In fact, they will charge a monthly maintenance fee and they also want to charge fees for just about every service other banks I use offer at no charge. And if you are convinced to set up a second account so you have a "back up system" to prevent ever having an overdrawn situation, know they will lie about that too and claim that it was never set up that way, even if you had a super long discussion at the branch during account set up to verify how it would work, named it "back up account", and then parked funds in it solely for that purpose. And to add insult to injury, this account for which the whole purpose was leaving a backup system in place will be charged account maintenance fees. For what? They aren't having to do anything with it and wouldn't even do the one thing for which the account was set up. When you call in, rightfully upset and frustrated by the incompetence, dishonesty and theft, the "customer service" people will display absolutely zero empathy, not offer to help in any way needed and will tell you it's your fault (even though you went over the particulars with the person setting up your account AND the branch manager sitting in an office 20 feet away). So somehow it will be your fault that they failed to complete the account set up as discussed/clearly requested. The lack of care is so deeply ingrained that if you are quiet in sad desperation while on the call with them, hoping a few moments of calm will allow them the chance to come up with a solution or at least express concern, they will either simply sit there saying nothing or suggest they should end the call. For all my trouble, this bank has done nothing but treat me poorly and steal funds. In the beginning, I was so swayed by the marketing and lies that I was going to have other family members set up accounts with this bank. Now I am very glad that did not happen so they did not have the chance to steal money from my relatives too. It is my strong recommendation to run away from doing business with this banking operation as quickly as you can or just never start doing business with them.
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September 2019 by James L
the other reviewers are just old an inpatient this place is great
