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February 2024 by Nathaly Kezia
They seldom answer the phone. The supervisor employs people that are underqualified.
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September 2023 by Jerry Jalomo
They don’t answer the phone when it says it’s open
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June 2022 by Tony “Tony99”
Showed up at 5:45 and they were closed! Horrible service
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November 2021 by Brahamma Al-jebah
Very nice ?
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July 2021 by Darknia Dominguez
Worst bank customer experience ever!!! The young ladies inside take FOREVER to simply cash a check. I was waiting in the drive thru line 20 minutes just to deposit a check, they asked me 2 times what I wanted to do with the check and ended up sending the cash. They don't pay attention and simply leave unattended the lines. Also, one time I was waiting in the line before 6PM, when it was the turn of the person in front of me, they just told him the bank was closed, and were rude to not even apologize for making us waiting! I wish their supervisor got to see all of the bad reviews they have so attention was put to their bad customer service
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July 2021 by alex ramos
Lady from teller was rude
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April 2021 by Roberto Ramirez Martin
Have used Bank of America, Chase and other local banks but IBC by far the best.
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February 2021 by faith Sandoval
If I could rate it lower, I would. Can someone inform IBC that there is a PANDEMIC. They are not properly followibg CDC protocol and protecting there employees and customers. There are no plexiglass screens, no good signage. They have duct tape on floor. Employees are next to. each other, not social distance. . You would think a bank $$$$$ would invest on these IMPORTANT safety measures. Hey, IBC.,CHECK out bank of America, their doing it right!!-
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May 2019 by Ashley Drysdale
Great customer service every time I go even when they are busy.
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January 2018 by Andrea Villarreal
This bank can never get it together. It honestly seems like they see you but decide to forget you're in the drive thru. The whole point of the drive thru is to get out faster. It irrates me beyond reason when I'm literally the only vehicle and I'm waiting for 25-40 minutes for just change. There's no one else around.
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October 2017 by Louis R.
Jorge, a teller at this location, doesn't seem to think customer service is part of his job. I asked him a simple question and he argued with me throughout the whole transaction. Might want to have a little training session with him.
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January 2017 by Gladys Jimenez
Super BAD SERVICE!!!!! I'm at the drive thru and it's been already 17min waiting for the car in front to get service!!!! Why do they open the access if they can give the service!!!!!!!
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November 2016 by Jay Blond
Worst bank ever, if you have EFS CHECKS, the tellers and supervisors have no clue how to get the store code correct. therefore I have no cash in my account and is taking 3 months to get my cash back... still waitino for my cash, and SAMANTHA ONLY KNOWS THAT CORPORATE TELL HER , aka low experience...
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June 2016 by Roger Villanueva
Worst banking experience ever...
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March 2016 by Jose Ceballos
1 teller and 9 people in line for 19 minutes customer service is bad
