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January 2024 by pepe enrique (L Pelao VIP)
Exchange dollars to pesos at today’s value. Great team and super service in an extra clean institution
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October 2023 by Ariana Castle
Best service ever the tellers are so kind and the reps of commercial lending are so helpful? love the service
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September 2023 by Maricela Galicia
I like
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June 2023 by Julia S Gonzalez
after many years in this Bank, they are real good stealing money from your connected accounts, it is real it happens to me, not the big quantity but $719.89 is enough to do this review, I closed a commercial account on September 2022 (having in hand the documents signed that this account was closed) almost 4 months later I just realized that they do not close it!!! no notifications, no account alerts they just charge to me “lots of $35 fees”and another unauthorized payments in “a closed account” then they just stealing from my personal account and the lady in charge was not available to solve this issue..she just tell me she needs to do an exhaustive investigation then she probably can help me to refund some percentage of the amount they just take as “ force payment” from my personal account…..it’s incredible to me…Just can’t believe this is real and happens to me.
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June 2021 by Michael Lowe
Never do a wire transfer with these criminals. They will steal your money and never return it. I know. They stole 9,800 from me and another person and NEVER returned it. They all belong in prison for theft, fraud and racketeering. Just scum of the earth.
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June 2020 by Genesis Zamora
They never answer the phone! And if they do they send you to IBC Voice. Horrible service, definitely changing banks.
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June 2020 by Monica Velazquez
Tahiris was my teller poor service and bad listener when I told her I wanted to cash and deposit some checks she was going to deposit them for next business day and I asked her why not today and she asked me weirdly if I wanted to cash and deposit when that's the first thing I said
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June 2020 by Joji Zam
Poor service. People working there act busy when you try to ask questions. And skip you in line if you don't know them.
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June 2019 by jonathan may
Emily Torres was my teller. Very good service!
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June 2019 by Raul Vela
Its 5:27pm it closes at 6pm... I was denied entrance at the door by an IBC employee.
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June 2019 by JAMES S. DIOSDADO
very bad service ...!
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June 2018 by Chas Funderburg
I find customer service to be lacking at this bank. There are no decision makers at any local branch, and when decisions are to be made, they are usually to the detriment of the customers.Now, don’t get me wrong, the Customer Service reps are very accommodating, and go above and beyond their usual job description to help you out. I applaud Dave and Gerald at the Kirby (Houston) branch, and Vasu at the Montrose (Houston) branch.However, management outside of the bank seems to work in a reactionary fashion. In this day and age where electronic transactions take place at the speed of light, decisions don’t. Worse, they are usually not favorable to their customers.I can now see why the average rating is 2.9: they are a less than mediocre. If this was a grade in school, it would be a 58%, which is failing. It would seem to me that upper management would look out for their customers, instead of insisting that we go through a lot of bureaucratic red tape. Unfortunately, most other banks are the same. Maybe they need to learn what real customer service is all about.
