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January 2024 by Creeper 150
Very horrible customer service, went to go look for a ps4 controller for a gift for a friend and it seems like they don’t have any so went to go ask a question, I only saw 2 employees, one was helping the customers and the other was doing something else. There was a big line and I just needed to ask a question so I went to the guy who was doing something else. I didn’t ask him anything yet but the guy saw I was gonna ask him something and told me “the line is over there” I told him “oh no I just needed to ask a question” and he still told me to get in line with an attitude. So apparently we had to be in line to ask one simple yes or no question. Once when I was up, I asked if they have the controller and told me they had been sold out since Black Friday. And also told him do they still do digital buy for MW3 on GameStop. Told me no they only sale it in disk. So I decided to buy the disk instead. Once when the guy was about to ask me for my ID, the other employee who had an attitude told him “make sure he has an ID” I’m not sure who was their names are but it was a very unprofessional on dealing with customers.
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November 2023 by Fabian Bautista
If I could, I would give 0 stars. Never ever will I ever go to this game stop again. Called to see if they carried a specific helmet. A man called Enrique answered, ask him if they carried it and without hesitation he answered "no" I told him "the gamestop on North Creek said you all do" he still said "no we don't". I called Game Stop on Clark, and they said, "The Game Stop at the mall has it and to call to ask if they can hold it." I showed up, and guess what? They had it. I ask Enrique if he can hold it while I run and get some shopping done at the mall. Once again, he said, "No, we can't hold it. Either you take it or not. Game Stop doesn't allow us to hold for anyone." Keep in mind it was a collector's item, so it was already pretty big. His tone of voice and just the way he spoke to me was so unprofessional, and he had a horrible attitude.
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April 2023 by Jonathan Ismael Carranza Garza
the location on google maps is wrong. the gs is located by the cinemark
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July 2022 by Viamax Garza
There was two associates in the store when I went in to buy a game. One of them was at the register the other was just sitting in the corner of the store where the nintendo switch games are. I was in line when the associate at the register told me she was on the phone with a guest. Which is understandable but you would think people who go in person have priority over phone in guests. I decided to look around the store while she was on the phone. Meanwhile the second associate was still sitting in the corner of the room. While I was looking around another customer came and took my place in line. After looking at THE WHOLE STORE I came back to the line & now another person was being helped before me. The associate at the register was now helping someone over the phone and in person. This is when I heard her say "hes on break". I spent around 30-35 minutes waiting to buy ONE game possibly even longer until a third associate came in. The second associate was still sitting in the corner when I left. Personally if I saw my coworker struggling to check out guests, or saw guests waiting more than 15 min to check out Id lend out a hand not just sit in the corner and watch everything happen. Id help out and then recover my break time when the store is empty. Cant wait for gamestop to implement self checkout. Otherwise, let me know if youre hiring, customer first mindset.
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June 2022 by Enrique Gutierrez
Beat prices it's like they say If you cant beat them join them. Real nice people really helpful in general!
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April 2021 by MistahZ
A decent little game stop. It's a bit on the small side but easy enough to get around and mostly clean. It might have been just me bit the inventory felt a little slim? Hopefully because they have been doing and selling well and not because of lack of caring. Didn't get anything and despite not being approached by employees they looked like they knew what they were doing. I'd go here again of I had time.
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November 2020 by Nahomi Ayala
Resell of games is ridiculous
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March 2020 by jacqui sanchez
Always love coming to this store
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February 2020 by Miguel Rodriguez
Great customer service, the crew here are very friendly and you can find lots of great stuff for every gamer or anime enthusiast out there! Keep up the good work!
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December 2019 by Gabriel Flores
Cool place to find everything you need for you or your gamers.
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December 2019 by jose hernandez
Best games store ever
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November 2019 by Asia Prime05
Awesome place to buy games as well as other collectibles. I love going there
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October 2019 by Juan Guardiola
My sons go get thier gaming stuff thier
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September 2019 by Alberto Ra
really friendly that you feel like going back
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September 2019 by 2real4any1
They always have what I need for my game systems