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March 2024 by Luz Armas
I would like the opening hours to be earlier
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July 2023 by Juan Vargas
I me myself investigated of all the banks in Laredo Texas when closing accounts they do give received and confirmation numbers but not IBC First Bank and I recommend you ALL to write down the name of the person you spoke to and write the date when closing your account because this Bank don't give out confirmation number or receive when closing accounts and last months ago me and my sister we have close a joint account and it's was still active gentleman my sister talk to he denied talking to my sister knowing that he did his mistake and acted like it wasn't him and we talked to manager why that we have to pay $23.00 with the account supposed to be closed since last months ago this is ridiculous what this Bank do to people ,me and my sister we are very disappointed how thisBank handle our accounts
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October 2022 by Nomi
Horrible customer service! Melissa (supervisor) is rude and unprofessional and they never pick up the phone. I witnessed this as I called while I was there in person, Melissa looked at the caller ID and ignored the phone call right in front of my face. Stay far away from this bank! 6/24/22 10:45 am
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October 2022 by James Silva
Mellisa answers and responds right on time ??
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July 2022 by D E
Horrible customer service! Melissa (supervisor) is rude and unprofessional and they never pick up the phone. I witnessed this as I called while I was there in person, Melissa looked at the caller ID and ignored the phone call right in front of my face. Stay far away from this bank! 6/24/22 10:45 am
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June 2022 by P E
Horrible customer service! Melissa (supervisor) is rude and unprofessional and they never pick up the phone. I witnessed this as I called while I was there in person, Melissa looked at the caller ID and ignored the phone call right in front of my face. Stay far away from this bank! 6/24/22 10:45 am
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December 2021 by Adolfo Tijerina
One star cause it opens up too late in the morning
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November 2021 by Yvonne Ortegon
Worst of the worstHorrible customer serviceIncluding the so called manager. Definitely moving to another bank . No wonder their always chasing customers at HEB to bank with them Cause they probably don't have sufficient customers. Now I know why.?
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May 2021 by Elliot Fury
Horrible customer service. Avoid this bank and move to a better one
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March 2021 by Leonardo Aguirre
Horrible service with the closing employees. Talking it up while I wait. I waited almost 10 minutes to be serviced to be told that they were closed. Horrible. I’m changing banks. Horrible service
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December 2019 by JANET ENRIQUEZ
great customer service love it I'm very clean very fast and simple to open an account
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October 2017 by Cecy Soto
Excellent services , they don’t make you wait long and they are very nice and polite.
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October 2017 by Dennis Fernandez
They don't make you wait long.
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October 2017 by cece cece
Excellent services , they don't make you wait long and they are very nice and polite.
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July 2017 by wyatt hernandez
They don't make you wait long.
