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November 2023 by Ashley Chavez
Great experience! Everyone was of great help and made the process go smoothly. I went and they showed me some vehicles and Mario helped me get what I was looking for. Thanks to everyone at Nissan I got my vehicle!
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October 2023 by Paty Flores
I had an appointment for my recall. Everyone was nice and helpful. They were able to fix the recall in less than an hour. I just wished I was told I have to bring my spare key to be fixed. I only had one key with me. I have to go back to drop off the other keys
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September 2023 by Leo Tamez
Patti the service advisor was very nice and professional. She kept me informed and service was performed promptly. I used the shuttle service and Frank was very courteous and professional, it allowed me to work, while my car was being serviced. Thanks!
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September 2023 by Esmeralda Jimenez
Hands down Ray Ochoa is my go to person! He has helped me with throughout the years. This will be my fourth car I take out. He’s made the process so smooth and amazing. I traveled from Austin, Tx since 2013 just to purchase my vehicles from him. Sales men like him I will never find. I’m happy with my 2024 Nissan pathfinder. Thank you Ray ? I’ll be back again.
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August 2023 by Jherzon Eguia
Irving Martinez is the best sales associate in the car business. He is Honest, very knowledgeable and very profesional, And the Manager Anthony Caraballo is THE BEST manager who always find ways to truly help the clients.
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August 2023 by D E
The Sames Laredo Nissan experience was amazing!Ray was an awesome, upfront salesman with a great sense of humor, and Peter was the cherry on the sundae with exceptional communication skills and an awesome personality.Both men made my experience FIVE STARS!I wish buying my house was as smooth as this place. There is no beating around the bush, these guys listen and DO NOT WASTE your time!Thank you so much, Ray and Peter!
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August 2023 by Amadeo Juarez
The best part of the experience at Sames Nissan is Patti the service representative. She is always courteous, professional, and helpful. I have always had good experiences when she is in charge of my repairs. She always makes sure I’m kept up to date on repairs and estimated times through text messages.
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August 2023 by Samurl Paez
My sales representative Rey Ochoa was excellent. He explained everything in detail and clearly. I felt very comfortable making my purchase. Everything went smoothly. Also Robert the financial manager was very quick, efficient and professional. A great team here in Laredo Texas.
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July 2023 by Mary Rodriguez
Excellent service every time! They always provide a great service for vehicles and a great experience for customers. At Nissan, they care for you like family.
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July 2023 by elchitomen Z.
Waiting area and couches were old, uncomfortable and deplorable. Since they keep tires in the waiting area, it reeks of rubber and its intolerable after a while. It took almost 2 hrs to get an oil change WITH APPOINTMENT. Car wash wasn't available for the complementary free wash. The guy attending me was under training, which is fine, but the lady who was training him was being a terrible teacher, lacked customer service, and was being rude towards the gentleman and me. The only good thing was the Gansitos in the waiting area, other than that, they are completely lacking in the hospitality dept. The sales dept is ok, they also have old, not maintained furniture.
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July 2023 by Simmons
Phillip Alston was patient answering all my questions. He honored his word in the car price and all aspects of the car. I appreciate an honest salesman. He was forthright and forthcoming. He kept his word at all times. I had a negative experience with a salesman at another dealership in Laredo so it was refreshing to know everyone wouldn’t just lie to make a sale. There were a lot of buyers wanting the car I purchased but he held the car based on our previous agreement and I appreciate that he kept his word under pressure.
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July 2023 by Eva Hinojosa
Very great costumer service, great communication, will come again in a few years to buy again!
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July 2023 by Jose Aguilar
It was great. Our salesman was the best. He explained to us the many features and functions of our new car. Mr. L. Martínez was very courteous and knowledgeable.
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June 2023 by Theresa Ruiz
My experience with the purchase of my car was a good one. I felt I was dealt with honestly. We came to an agreement about payments for the car I chose. A Nissan Kicks.
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June 2023 by Analy Garza
Ever since I bought my vehicle back in 2008 it’s been a great experience. They always give exceptional customer service. Everyone there is excellent, knowledgeable and friendly. Thank you so much Charles, George from the Service Department and Family Nissan. I highly recommend this place.