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October 2023 by Sarah Meng
Hello Laredo friends I would like to let everyone know whenever you come to deposit cash don’t go by drive thrue make sure you go inside and let them count in front of you. Today my husband went to deposit by drive thrue on 10/02/2023 around 12pm $6000 than a guy told him money missing $60 but that guy was helping him never since him work there before. I spoke to manager he didn’t want to review access Cameras and he said no policy about that anyway I had reported to a police than I reported to headquarters already I hope a manager finds out what it’s? Chase Bank location by 10720 International Blvd, Laredo, Tx78045. That $60 missing a lot for me to work double shifts
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October 2023 by junhai chen
Making trouble for customers, not providing good service at all, not allowing me to save my Houston account for $1, not allowing me to get the Houston deposit, this is negative service...
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September 2023 by Khaled Almustafa
I had a great and smooth experience visiting the bank for the first time to open an account. Mr. Pedro Flores was more than great, and he walked me through the entire process up to making sure my mobile application was up and running. Many thanks
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July 2023 by Diggs Logistics Services LLC
I tried to open an business account and they would not let me open an business account business account situation so I refuse to deal with them. Rudeness and unappreciated like I have time setting up appointments like an doctor appointments.i I don't appreciate the way I was treated
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August 2022 by Sam Saleh
Fix your atm machine
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April 2022 by Buzuayehu Debebe
Ok It is Chase Bank you get all the normal services ATM, drive-thru ... but if you have an issue you want to get taken care of (as quick fix as it is) they won't lift a pen unless you have an appointment.
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April 2022 by Joe Leal
Nice modern business, very central
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February 2022 by Ricardo Salazar
Mr. Guillermo helped me open up my first business account for Step Up Consulting, LLC. Your one stop shop for OSHA Safety Trainings. Great help!
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February 2022 by johnny carrillo
Evetytime u call them they never answer and when they do they tranfer the call to 1-800 customer service instead of them helping u. Worst customer service. I have to go inside the bank to get help
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September 2021 by Ricardo Flores
Bad customer service. The Teller was not helpful and did not took the time to explain what I needed to know about a banking procedure.
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August 2021 by Sylvia Gomez
Love banking with Chase Bank have not had any issues with them the tellers are always so helpful
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March 2021 by Parth Bhatt
Would appreciate if Branch manager can look into my claim where teller withdrew and made payment to wrong person. I don’t want to defame teller her by taking her name but she without noticing Name on withdrawal slip made payment from wrong account and l had to suffer! It’s not small amount.
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January 2021 by Michael Prieto
Super amazing experience! Went back to re open an account here last minute and they were so accommodating!Thank you Lorenzo Lozano for not only squeezing in a last minute appointment but getting me out of there before my appointment time!
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June 2020 by Fermin Mancilla
Lawrence was amazing in the process of building a business account
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May 2020 by Roberto Ramirez Martin
Told me I would get 150 bonus in 90 days so opened savings and deposited 10 times more than was required. No bonus ever given and now I can not get my money out. Stay away. IBC and Falcon the only honest banks in Laredo. Did finally put up the 150. after I inquired so gave them 2 more stars but the guy pointed out if I withdrew within 6 months I would forfeit the 150. I planned to keep that acct for many years but the 6 month statement means I will be closing once 7 months pass. You can’t keep customers by being mean. But still better than Wells Fargo bank.
