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“Ms. Jennifer Martinez was very professional and friendly. She explained the transaction I was doing very thoroughly and offered several alternatives to address my concerns. I am very grateful for the information she provided me.”
“Great customer service! Been banking with them for years and always very professional. Alice Villanueva is the branch manager is very professional. The team is also always very helpful, Val, Bekah, Mabeeli, Fernanda and Janeth are amazing!”
“I have been banking with this bank since I was in high school. They always have good customer service. However, I no longer reside in Laredo. It would be convenient if a bank open in Austin, Texas. The closest bank is Buda, Texas which is still far away.”
“I'm like the typical person that enjoys to swipe a debit or credit card at any ATM machine but today was different. I had to go personally into a Compass branch and I was dreading it because it's a Saturday and before a holiday. I was thinking the worst scenario and imagined the long lines with only 1 teller and 1 loan officer. I'm happy to say that there were 2 tellers available and the line only had 1 person ahead of us. We got to take our time and ask questions on some charges and our teller was very curteous and greeted us with a smile. She patiently answered our questions and printed out some missing statements etc., was very professional and attentive. I did not expect this treatment on a weekend, before a holiday and in Laredo!! I highly recommend this branch if you bank with Compass. It was a pleasant experience!”
“Great customer service, especially from Mr. Avery Jackson who is so kind and patient, very helpful and professional. This same great service from Mrs. Vidaurri and Mrs. Amezcua. Thank you all for your friendly greetings with a smile.Norma”
“Workers here are very courteous and attentive. Will help you with everything you need with a smile. I’ve come several times and it’s always the same costumer service.”
“(Translated by Google) Very good bank! Excellent customer service, always helping with the financial needs of their clients???(Original)Muy buen banco! Excelente servicio al cliente, siempre ayudando con las necesidades financieras de sus clientes???”
“Great service I did not get the name of the lady but the manager was so nice she help us out we went to international bank IBC no help at all Than we went to the south IBC bank and no help at all the manager was not there at all so we drove to Guadalupe street that IBC bank the lady did not give me no excuse she was right away let me call the manager and the manager even came and said sorry no one help u she was really nice Thankyou for helping us a lot we need more people like you that has patients ❤️Super professional she was so nice down to earth ?”
“Quick and efficient attention. The bank was spacious, clean and safe. The staff was cordial. There were only two other people in line in front of me although customers were constantly coming in to make transactions. I highly recommend it.”
“I had a great and smooth experience visiting the bank for the first time to open an account. Mr. Pedro Flores was more than great, and he walked me through the entire process up to making sure my mobile application was up and running. Many thanks”
12 - 4PM
9710 Mines Rd, Laredo
Banks
“Dear IBC ATM, I went this morning to deposit some doe, the ATM said that the feature wasn't working or weren’t available and I flipped off the camera.I am so sorry for the way I acted, it was out of character, however in my defense I was severely hungover.My sincere apologies”
“victor hugo barberena i very helpful employee at falcon bank in lp20 branch takes his time to explain everything you need and gives you options.. great job victor hugo barberena..”
“I have a long-standing relationship with LFCU. In all of 21 years, they have provided my family great service - from financing the car loans to notarizing important documents. I even had a favorite banker there but he’s now retired. The person who facilitated our recent car loan, Sonia Salazar, is a personable lady who made sure the process was as fast and easy.The one downside is the experience of using the debit card. If pin is entered wrongly, you will be rejected and will only be cleared if you call them. Calling them is not problematic; I always get the issue resolved. However, there should be a way for debit card to be used as a credit card just like the other debit cards such as Wells Fargo or Chase.One other thing customers need to know is they don’t offer business checking account. I wonder if they have that info somewhere in their website.Except for those two, I’m satisfied with LFCU’s service, their bankers and their staff.”
“Excelen The best place in South Texas. teaches you in detail to understand the improvement of water quality in our homes. For the benefit of the family and the appliances and showers and boilers and tnkletes. It is best to talk to your partner at home and family.”
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“I had a great experience working with Belinda. I was able to go in & get everything done in less than 30 minutes. Very professional and helpful employees 10/10 recommend going.”