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August 2024 by Cali Cartier
If I can give this shelter, zero stars, I would this shelter is so unprofessional the staff there are very ignorant. They don’t return phone calls. They don’t open the door when you ring the doorbell you get no type of help from this shelter everyone stay away from this shelter Due to ignorant staff members. Look at the reviews before you go.
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July 2024 by Lydia Maurie
I adopted a puppy from them a couple days ago & the day that I got him, he had uncontrollable diarrhea that I later found out it was caused by the food that they gave me & that’s all I’ve been feeding him, & I called the shelter to return him but they said they can’t take him back due to the diarrhea, even though it was caused by their food & they told me I need to take him to the vet first when I’m not going to be spending my money on something that was caused by them so now they won’t take him back even though I only had him for 2 days but it’s probably the best not to return him there since they prolly don’t tend to the animals very well
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June 2024 by sarah stephens
People at City Hall are nice, but the shelter was run pretty unprofessionally and lacks compassion and social skills
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April 2024 by darkenergy
Staff needs there kneecaps shattered
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February 2024 by VICKY CUTHBERTSON
Is a great shelter to work with. Staff is welcoming, and animals are well taken care of.
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September 2023 by Summer McDowell
No one answers the phone
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June 2023 by Anita Brown
Wonderful
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March 2023 by Yuli Sanchez
Why is this only location you can’t see the dog’s for adoption or lost dog not even see themIt smell so bad there comparing other animal shelters locations.Dallas,forth worth,Irving,grand parie , Carrollton.
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March 2023 by Eduardo Garcia
Sad, cos it's full all d dogs need to be adopted. Adop please no buy
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March 2023 by Shay Kennedy
Not sure if anyone read the reviews. As a Lancaster resident since 2003 I think they are worth looking into. They are very hard to get in contact with and tried their best initially not to help me with a dog I found roaming around and could not keep. After I physically went there and asked specific questions the guy at the front helped me scan to see if dog was chipped. I asked if they could call me if dog can't be adopted to avoid being euthenised. They said no. Once he's surrended that's it. Me being an animal lover would have taken my number and agreed in order to avoid killing him. Needless to say I took the dog back so now have 4 dogs and no space. I find it strange that patrons are unable to enter. I had to wait outside. They can do better with phone coverage and being a little more genuine or appear to have a love for animals if this is where you choose to work. Very disappointed and still looking for home for dog.?
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March 2022 by Ronnie Bates
I wanted my dog euthenizedbecause it was injured by another dog.then they said that I couldn't have my dog back to give it a proper burial.they said that all dogs euthanized will go to the landfill or dump
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March 2022 by Freddy Yzquierdo
Their slow in giving you help,and not allowed to even go in. Im afraid how the animals are really treated.
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March 2022 by Amber McElhanon
I adopted my dog almost two years ago??I miss him super much!! The staff was extremely friendly! They really loved ACEI hope he’s still there. I really want him back never adopt your children (dogs are people too)
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March 2022 by Stephanie Adams
After weeks of trying to get rid of two loose dogs in my neighborhood Todd was able to rescue them he gave me his card told me to call if I see them and he would come out and that’s what he did thank you Todd so much for the rescue, I hope they find a good home
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March 2021 by Nan Bowen
Pleasant, helpful staff...clean lobby
