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July 2024 by Brandon T
**Review for Lampasas Car Care**
My experience at Lampasas Car Care today was extremely disappointing. I came in for a simple state inspection, which initially seemed to go well. Rusty inspected my car, and everything appeared fine until he asked me to raise my front windows. When I informed him that my front windows were not functional, he stated he could not pass the inspection without them. According to Texas law, a vehicle is not required to have functional front windows for inspection, which I explained to Rusty. Despite this, he insisted on calling a DPS supervisor but couldn't get through.
A larger employee then escalated the situation by raising his voice and demanding I leave. I parked across the street to call DPS myself and see if they could clarify the law to the shop. While on the phone, Rusty waved for me to come back. He had finally reached the DPS, who confirmed that I was correct and instructed Rusty to complete the inspection.
However, Rusty continued to argue, claiming a customer had seen me driving with operational windows earlier in the week. This irrelevant input from another customer led to further unnecessary conflict. The customer drove up next to me and began yelling. When I told him to mind his own business, he challenged me to get out of my car. Despite the significant size difference, I'm 5’8 120lbs, this man was 6,2 300lbs, he aggressively chest-bumped me and shouted in my face, prompting me to step back and call the police.
The main issue here is the lack of proper training and knowledge of the law among the team at Lampasas Car Care. Had Rusty been informed correctly, this entire situation could have been avoided. Instead, his insistence on incorrect information and the subsequent behavior of the staff and other customers resulted in a highly stressful and unacceptable experience.
For window requirements, the relevant section is typically found in the Texas Administrative Code Title 37, Part 1, Chapter 23, which details the inspection criteria. According to these regulations, while windows must be inspected for damage, tinting, and obstruction to the driver’s view, there is no explicit requirement for windows to be functional (i.e., able to roll up and down) for the vehicle to pass the inspection.
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July 2024 by Jim Oliver
Great service, ask for Rusty. He is the best. Honest, knowledgeable and friendly.
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July 2024 by Beth Moore
Came for an oil change today, and they are soooo friendly and professional! He didn’t do anything and I mean anything, unless he talked to me first. Great guy and I’ll be coming back again!
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July 2024 by Kristen Harris
Always friendly and professional! I went to get my oil changed yesterday and they got me in and out quickly. Rusty is always so nice to his customers, but he leads the employees well too and they all do a great job because of it!! This is the best place to get an oil change, for sure!
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June 2024 by Cory Butts
I have been using them for years for an entire fleet of vehicles. Rusty is thorough, quick and extremely professional. We will continue to take our entire fleet to Lampasas Car Care!
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May 2024 by Timothy Ochsner
Friendly, great service. Been changing my oil for years.
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March 2024 by kurt dressler
Nice people and great service!
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February 2024 by William McYoung
Friendly and fast on inspections.
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January 2024 by Bruce Goodpaster
Rusty is the best. Great customer service and knowledge.
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November 2023 by Mike
Rusty knows it all with you vehicle needs. He’s simply the best when it comes to customers & support. Best place to go hands down. Thanks, Rusty.
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November 2023 by pete Reifenrath
The employees go above and beyond in their work I will always use them and they are veterans
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October 2023 by Timmy James
Oil change and inspection done asap. Great crew.Service: Oil change
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September 2023 by Cathy Nobles
Very fast can go before work
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August 2023 by Shell Bee
Got my fluids checked, air filter/ oil changed, and fuel system flushed today. Rusty did a great job and even took the time to explain how some of the fluids are tested and when they need to be changed. I appreciate all of the help and kindness!
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July 2023 by Robert Mott
Always Good service
