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July 2024 by Carrie M
Very long wait times and poor customer service. AND they ran out of cash at ATM and tellers...
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May 2024 by Carl Wells
Wells Fargo bank is failing, I could not take money out today, Get your money out if you can!
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September 2023 by Emma Morrison - Faris
All I need is one document notarized. I have been here for 30 minutes. This place is horribly understaffed.
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August 2023 by Greg Solether
The drive through is no longer open. Inside lobby is understaffed. I walked in today. One teller said I'll be with you in a minute and left. Poor customer service.
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December 2022 by Danny W.
Had an urgent wire transfer. This location didn't answer the phone and it didn't even go to a voice message - just rang and rang. I called the Bee Cave location where they answered immediately and were very helpful. Why does Wells Fargo have at least three 'brick and mortar' locations within about 5 miles of each other with such different levels of service?
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October 2022 by Scott Skillman
in all my years of banking I’ve never had to make an appointment to do a wire transfer. I was unfortunate enough to not be able to do a transfer one day because I hadn’t made an appointment with a banker! Needless to say the recipient was not happy, and neither was I.I called to try to make an appointment and lo and behold no one answered.I know times are tough but come on Wells Fargo you close down two banks in the area so this is the only one available I would hope that it would be properly staffed to handle all the volume that three banks used to handle.Today I forgot that I needed to make an appointment and the earliest I could get was for 3:30 PM.
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October 2022 by Sophie N. McKenzie
Very rude ! Couldn't help and told me to go another bank
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August 2022 by Sophie Nguyen McKenzie
Very rude ! Couldn't help and told me to go another bank
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April 2022 by Ann Austin
I'm thinking about changing banks the customer service needs some lessons on being nice
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February 2022 by lG l
Person Amwer the phone with an attitude
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January 2022 by Brett Harris
Incredibly shady branch of an incredibly shady bank.I'm closing my account because I cannot feel secure with the safety of my account or my money with this bank.
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April 2019 by Jill Landon
Extremely helpful. Go out of their way for their customers. Very available.
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September 2018 by Max Hawthorne
We've been customers 25 yrs and never once was anyone anything but nice and accommodating
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April 2018 by John Little
We have a business line of credit and were late 10 days when moving our warehouse to another city. I understand the branch cannot help with getting us a one time waiver on interest, but David Blanco would never return a call or email about it. The manager said he would have him respond by end of day.... 2 months ago. I wouldn't recommend this place for any business accounts or loans. Maybe they were too busy handling the class action lawsuits to return calls?
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June 2017 by Will Wynn
Went in to cash a check and the manager Mr.Wade was not helpful. He said I have been here 10 years. I thought to my self. The only reason you have been here 10 years is because your supervisors do not know how rude you are to customers. If they did you would be a manager for the collections department. I am sure he would be excellent at anything that did not deal with the public. I had some great experience with bankers from Wells Fargo. Sadly this manager needs to be retrained on how to treat customers.
