H-E-B Pharmacy in Lakeway, Texas, is highly regarded for its excellent service and clean, well-organized store environment. It has been ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for three consecutive years, highlighting its dedication to customer care. The pharmacy offers a wide range of services, including routine childhood and adult immunizations, as well as COVID-19 vaccines. Customers appreciate the friendly staff and the convenience of a pharmacy within a large, well-stocked store that includes fresh produce, a deli, wine and liquor, garden center, pet food, frozen goods, and more. The store also features easy, plentiful parking, making shopping less stressful. Many customers praise the variety of products, such as fresh guacamole, cooked chicken, and energy drinks, and note the impressive wine selection. However, some reviews mention occasional issues with staff, particularly with one individual who can be rude or unhelpful, which has affected overall experiences. The pharmacy's hours, typically 8 a.m. to 8 p.m., can be challenging for those with busy schedules, especially for medical professionals working early or late shifts. Despite some isolated negative interactions, customers generally love shopping at this H-E-B, appreciating its size, variety, and the quality of service. The store’s long-standing tradition of taking care of Texans remains a key part of its reputation.
There is always a long line. They need to hire more team members.
November 2023
Pharmacy staff don't always help in finding the lowest price possible. I understand they have to provide service to so many customers.But if I the customer can suggest ways to lower my out of pocket cost, then please work with me for a few minutes.
September 2023
This is a great location. The staff is very friendly and helpful.
