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January 2024 by Rosie
The staff at this pharmacy are always extremely rude and unpleasant..and without provocation. Also, I might have caught them in a lie. I will update when I know for sure.
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October 2023 by Roger Badillo
Super friendly, very helpful!
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October 2023 by Jill Fosse
I have to say, Tanya at the Pharmacy is the kindest and most wonderful person to engage with. Tanya always has a smile, is efficient and positive. She makes the world a better place!
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October 2023 by Carol W.
Horrible customer service. Tried resolving my issue thru the 800 number - even worse experience. And, the extra care discount is a joke I used too be a fan of CVS. NO LONGER!
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September 2023 by Courtney Myers
If a surgeon submitts pain medication for a customer of yours and you don't have it in stock, maybe you should call that customer and let them know so they can go to a different pharmacy instead of waiting in pain to get nothing. Dr.s office was closed by the time we found out you were out of stock.
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August 2023 by Mary Grace H.
I do not recommend this Minute clinic as they don't fallow the appointment schedule. They are also don't clean anything. Also it way too expensive if u don't have healthcare.
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June 2023 by Givon Wayne Gilliam
Nice CVS. They have rearranged the store and it is much more user friendly. Im sad they no longer carry Arizona Iced tea.
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April 2023 by Kandis “Kandy” Boeschling
CVS LakeWay TX; BOTH visits (1 each drive thru \\u0026 inside counter) both Pharmacy Technicians did AWESOME!! Greeting’s, quick w/out rushing me, attentive, warm but happy infectious smiles from BOTH! Keep it up CVS! Making great strides at becoming great again!! Ty
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January 2023 by Jan N.
Pharmacy worker (one in particular) is awful. Her name is (the highest symbol in a deck of cards)... miserable unhappy worker and she takes it out on customers. It's an unprofessional atmosphere ... Tanya is great! The Pharmacist was lovely but this morning an altercation occurred and he backed this rude worker. I like the convenience because l live in The Hills ... but l think that l will try elsewhere.
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November 2022 by Kristin S.
If I could give this store a zero I would. Tatian the pharmacist or pharmacist tech, is the rudest individual I have ever met. After several years of using this pharmacy, yesterday will be the last. She is hateful to everyone she meets and always has been. My daughter was very ill and dropped prescription at window, she asked if I could pick it up. I went through drive thru, Leila the other assistant was working window. When she gave me prescription it was much more than my daughter had paid before, for the same prescription. So I asked if she ran it through her insurance, she said yes. I explained that it was almost double what she paid before. I then asked if she could run through RX drug discount? All the sudden, Tatian was yelling at the window what's the problem. I explained situation to Tatian, she said, we don't have time for this, she had been working 13 hours and just didn't have time. I said, ok then I need paper prescription back , that daughter would try a different pharmacy, because the cost was extremely higher than a previous purchase for the same prescription. She yelled I don't have time for this, I have been working 13 hours, there are other people waiting and I am getting very agitated with you? I had literally been at window all of a 3 minute conversation and there was 1 car behind me. I had waited my turn in line, all I was asking for, was the paper prescription to be returned. I explained my daughter was very sick and I needed to try and find this at the correct rate it suppose to be charged. She yelled , again we file them so you will have to wait awhile. I explained it was turned in less than hour ago? It couldn't be that hard to find. She yelled go around and you will have to come in the store, then slammed the window in my face? Well, that was exactly what I did. We got into argument when I came in, she then gets on the microphone over the entire store and yells David, I am leaving, David comes from back, she yells at him then takes her purse and storms out! David comes from the back, he is frazzled as I am sure he is not understanding what's going on. She yells at him before storming off about what I need? Seriously a melt down for trying to find the original paper prescription? David walked straight to the counter, Low and behold there it was! All I could think of is the amount of elderly people she has done this to. She needs to be fired! Filling prescriptions and answering questions about cost and maintaining those prescriptions is her JOB. Never go to this pharmacy as you can see in reviews this is a common practice from Tatian, she has been working at this pharmacy for a long time. After all was said and done, my daughter ended up just paying the inflated price, as she needed medicine immediately. When checking out with Leila, I asked what Tatians name was. Leila apologized and said, they are short staffed and everyone was working long hours. I said, that is no excuse to treat people horribly. Absolutely no excuse! As I was walking out a man with a disability said, I just want to Thank you. She had slammed a window in his face when he came to pick up a prescription 3 minutes before closing and said, we are closed! Does she not understand she is dealing with sick people that need there medications? He said, he just didn't have the nerve to confront her, and told me thank you for doing that. That is just sad.....she needs to reported.
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November 2022 by K RV
We have been going to CVS Lakeway for several years for all of our prescriptions.The pharmacists and other staff have always been very friendly and helpful. Their customer service is outstanding. For the last couple of years, we have been getting our flu shots and Covid vaccination there too. Very pleased with the service.
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November 2022 by Google user
We have been going to CVS Lakeway for several years for all of our prescriptions.The pharmacists and other staff have always been very friendly and helpful. Their customer service is outstanding. For the last couple of years, we have been getting our flu shots and Covid vaccination there too. Very pleased with the service.
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October 2022 by Jeff Lazar
I paid $62.59 for a prescription medication available OTC for a fraction of the cost. The pharmacist/pharmacy staff had a moral and ethical obligation to inform me, yet failed miserably. Of course, I cannot return it. I cannot imagine less of a focus on my, as the patient.
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June 2022 by Shannon G.
It's right by my work. So it's pretty convenient, since I practically live at work. I had a return to make. The gentleman behind the counter took my item, worked his magic. And I was refunded quick and easy no questions asked. Store looks like it's being moved around. A lot of empty shelves. Or maybe they've just been super low on products and they are filling shelves. Either way, boxes and bins around on the floor and naked shelves. Hope they are doing okay.
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April 2022 by Kristina H.
The store is dirty, containers stacked high and boxes everywhere, candy bar boxes dumped with candy bars laying on the floor, shelves not stocked, the front register person didn't show up for at least 5 minutes while waiting. There was a new gal there who was very sweet and helpful but brand new and needed the manager, who was busy, in order to answer all my questions on how to develop camera rolls.