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October 2024 by Kaleb Butt
One of the worse chase banks, ATM is always slow and gliching never can actually use it. No drive thru.. so you have to go inside and lady inside have to check she did it correct, last time she pulled from my saving instead of account after I said I wanted to pull from regular account. Last time I go here.
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October 2024 by S Kidd
The level of customer service Julia delivered was serendipitous. The added bonus was when I got to my house and noticed not one single bill had a crease!!! Game changer for me. Big shoutout to Julia once again for the professionalism and client engagement while seamlessly handling my banking needs.
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April 2024 by John Liska
Thanks to Lin and Jennifer and everyone at the Chase Bank in Lakeway on Rt. 71 & Serene Hills. This location stands out from the many Chase Banks I've dealt with over the years. Their kindness and excellence flow through every interaction. Their commitment to going above and beyond lets you know and feel you've received not only great service but genuine care.
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April 2024 by Kyla Harrison
I want to highlight Rick Loving- He went above and beyond for me and my complex situation and has continued to do so the past week! He's been nothing but professional, knowledgeable, accommodating, and overall kindhearted. I'm happy that I was fortunate enough to work with him as this has been a very stressful time for me. Great branch manager, good job Chase!
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January 2024 by Jack Rachmani
Tried to call several times, no one picks up!
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December 2023 by douglas lietzau
Customer service is outstanding. Thank you to my personal banker Joey for taking the time to get to know me. He has helped me tremendously getting my finances in order.
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November 2023 by Edward Nafziger
Personable, professional and helpful. Great experience with the teller.
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September 2023 by Ram Kumar
This bank has amazing people like Rick Loving and Stella Perez. They helped me and my friends create a checking account. They were so patient that they have explained the types of accounts, each point clearly that helped us decide which to choose. They walked us through each step and made repeated checks to make sure the data is correctly entered. This is not their daily job. They replaced another guy for 2 days and helped us. Apart from this the bank is neatly maintained and the staff is too friendly.
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August 2022 by Alden Schaub
How can you charge me $12 a month for my free checking account? Every time I see that charge I think about switching to a credit union. 2022 must be the year of the fee. For Shame.
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July 2022 by Patrick Gilbreath
We had to come into the location to sign paperwork to create a joint account. We signed a ton of paperwork, answered questions, had our ids scanned.. a few days later and we have no clue what any of it was for. Access was never shared. We were handed a book with no information specific to our account. No contact info for our banker or the branch. We contacted customer support and they have NO RECORD of any of the paperwork or our visit.So what did we sign and where did it go??
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June 2022 by Daniel Kaehn
I made multiple wire transfers and asked if they would waive the 35 dollar fee at least once or twice for me since I have been a long-standing customer. I was told on numerous occasions they would follow up with me to let me know. I even had someone call me to tell me they would call me the very next morning. Poor follow up. Never waived any fees.
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November 2021 by Joshua Jackson
They didn’t answer the phone any of the times I called last week or this week. We live about 20 minutes west of this location so we were trying to call and confirm that they could help us set up our business account that would be in addition to our existing Chase accounts. We got there shortly before 4:30 and before we could explain our needs we were abruptly cut off with “it’s too late.” We said we could come back tomorrow and received an “I won’t be here tomorrow, I can do Thursday or Friday afternoon.” Rude and unhelpful. Needless to say, it’s worth the extra five minutes to go to the Hill Country Galleria location.
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November 2020 by Donna Hogan Reineman
Horrible dishonest bank!
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September 2020 by Cinda Brooks
Best bank service I have had in my life. Friendly and professional. They make the effort to learn your name-how cool is that! Nice to feel like you have a banker in your corner.
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September 2020 by Just Jess
Jo and Claire are the best! They are always friendly and helpful
