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July 2024 by Durrell Glick
First bad experience at Discount Tire and it was a disaster.
Bought a van from out of state a few weeks ago and after bringing it home noticed a small vibration at high speeds. Took it to Discount Tire in Lake Worth to have the tires balanced and rotated.
Jared was very pleasant to interact with and showed me the rear tires were wearing abnormally and really needed to be replaced. We decided to replace all four. He said it was about a 45 minute to 1 hour wait and I had no problem with that.
After waiting for almost two hours they finally finished my vehicle. When the guy pulled it up for me, I immediately noticed they had damaged the side skirt on the driver side. I can easily see where they had the lifting block under the side skirt instead of the jack point on the van.
I pointed it out to the guy and he immediately said it was there before I brought it in and there was no way it had just happen.
Thankfully I have pictures from the dealership I just bought the van from and there is no damage on any of those pictures!
Again, I have done business with Discount many times over the past ten years and never had a bad experience until today. I blame it more on the kids running the shop at the Lake Worth store. Most likely my last time I will ever go to that location.
Also for what it’s worth, while I was waiting on my vehicle to be done I saw them pull a Prius over the lift and bottom it out on the side skirts because it had four flat tires and didn’t have the clearance.
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July 2024 by David Forbes
I went to discount tire in Lake Worth and had my tire replaced. As soon as I drived away from the place, my tire was flat and no one told me. Do not go to this place. I told them not to replace that tire. And they sabotaged me. So I believe here are the photos.
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July 2024 by James Elliott
Had a screw in tire this morning. They patched it and would not let me pay even after I tried to. I did not even purchase tires there. I will purchase next set there. Thank you!
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July 2024 by Michael Dambra
I was denied service. A guy at the shop told me it was a mechanical problem, not a tire balance issue. Took it to the Haslet location. Tires were out of balance.....
They never followed through on the reply below. Windows dressing so that it seems like they care.
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July 2024 by Denise Scarborough
Super helpful staff. Very informative without being pushy. They back their products. They're busy, so there's a bit of a wait but it's worth it.
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July 2024 by Mark Bolton
A bunch of kids with an impact gun. It's the burger king of the tire world. Pure incompetence. If you value your car, do yourself a favor and go elsewhere.
If you don't care if an impact socket is dragged across all of your wheels. Go here.
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July 2024 by Mark Kimball
I love Discount Tire... today was just repair a flat. As always quick and we'll done.
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July 2024 by Sean Densmore
Excellent customer service and fast
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June 2024 by Makenna Pruitt
TONY IS AMAZING
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June 2024 by Elbert Guerra
Great experience. Purchased two tires. About an hour wait.
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June 2024 by Kevin Kottwitz
This is the best place for tires in DFW. Marc the manager goes out of his way to ensure his customers are taken care of. Highly recommend. I appreciate him and all his staff.
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June 2024 by Brandon Croxton
Avoid this shop, Called on the phone and was told the exact tires to get and the price to mount and dismount them and balance I get everything.Bring the truck in and then they change everything on me. The price the tires needed and say they won't do it.
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June 2024 by Daniel Whitaker
Great people great service great tires
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June 2024 by Christopher Swilley
They always do their best to satisfy the customer. Free flats fixed
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June 2024 by Dee Johnson
Awesome service!
