“I had the most wonderful, albeit heartbreaking experience with VCA Lake Jackson, specifically with Dr. Pitts.
Our sweet kitten Artie became very ill suddenly a few weeks ago. I booked the soonest available appointment via their website, in a panic in the middle of the night, and got a call from them when they opened asking if we could bring him in immediately. We did, gladly. We wanted him seen as quickly as possible.
He had a urethral blockage, which was our suspicion, unfortunately. He spent a few days with them, and was sent back home as happy as can be, with prescription food and medication. Everything was discounted, and much was free, as we let them know we didn't have a lot of money.
Unfortunately, after a day, he blocked again. He went back once again, and again they unblocked him, upped his meds, and barely charged us anything for that visit. They sent him home and we got almost one more happy day with our sweet boy. Unfortunately he blocked once again.
The prognosis was not good, and after a last ditch effort and one more overnight stay, they let us know that beyond very, very expensive surgery with a specialist (that we couldn't afford), they had done absolutely everything they could do.
They helped us say goodbye to him, with nothing but kindness and EXTRAORDINARY empathy. These are wonderful, wonderful people.
They did not charge us for our baby's last night, nor for euthanizing him.
We got a card in the mail today, signed by everyone who cared for our sweet boy at VCA, expressing their condolences, with a little heart shaped card that we could plant, that would grow flowers to remember him by. I cried.
My family is heartbroken over the loss of our sweet Artie, but Dr. Pitts and the rest of the staff here made a terrible experience so much better. More than words can express.
If we are unlucky enough to need vet care in the future, this is where we will go. They were just amazing.
If any of the people that signed that card or cared for Artie read this: you mean the world to us. Thank you so much for loving Artie while he was there, and for your kindness and compassion. I am sure he misses you all, too.”
“Beyond grateful for Brazos Woods Vet Clinic!!! They absolutely went above & beyond my expectations today! From the front of the house, vet techs & the vet y’all are amazing & I appreciate everything y’all have done to help accommodate me today! Your always amazing but today was everything!! The Velez Family⭐️ ⭐️⭐️⭐️⭐️”
“I wish I could give Pecan Acres Pet Care 100 stars. The receptionist Brittaney, was able to get me onto the schedule immediately. Help answer any questions over the phone. She was very pleasant and easy to talk with. Walking in, I was greeted with warm smiles. My baby Nala is terrified of the vet. Without hesitation, our vet assistant greeted Nala and myself. Gave Nala treats and pets to help her feel more comfortable. After being seated in the exam room, within 10 min the vet ( Dr. Suazo) came in and greeted us. Even though Nala put up a fight, doctor and his vet assistant did amazing and were able to check out Nala. They treated her with care. Made her feel comfortable with treats and pets. And made me one happy mama :) I can’t express how great it feels to find a vet who won’t turn Nala away due to her breed. She is a loving, sweet dog who just needs a chance. With some encouragement of a “Happy visit” we all believe Nala will come to like the vet. I want to extend my gratitude to each and every team member apart of this vet office. Y’all are truly amazing people. Our family is happy to have found a forever home at Pecan Acres Per Care!”