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July 2024 by R S
Sent my daughter and her friend with a few k to buy school clothes today. Unfortunately they went here. The staff stood outside the dressing room bombarding them with questions as if they were going to steal something. Good thing I wasn’t there to witness is. Do better! My daughter could have bought that whole dam store if she wanted to
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July 2024 by Hara Flores
Loved the recent sale! Had my husband's favorite Murano brand dress shirt 60% off and nice cargo shorts for only $23. Woohoo! Thanks Dillard's for making my shopping a breeze
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July 2024 by Chris Cegielski
Nice clean store. Employees were very helpful and nice.
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May 2024 by Rodney Bell
The service was great and the general manager was outstanding ???
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May 2024 by My Name
Cheryl in the shoe department, I see this is your second review about being rude…perhaps you should pay attention, there appears to be a pattern. The old expression “don’t judge a book by its cover” is the moral of the story here. I don’t look like I could afford anything in Dillards because I’m a pretty casual person and dress for comfort, especially in the Texas heat. But the fact is, I spend anywhere from $500-1000 in the Dillards shoe department every year due to a leg injury that requires me to wear shoes with an arch. I went in today to buy Vionic replacement insoles. I knew exactly what I was getting, so I got them and went to the counter to pay. Everyone working in the shoe department was with a customer, which was fine; I’m absolutely fine to wait my turn. What I’m not fine with is the blatant rudeness that Cheryl showed when she carried the shoes of an extremely well dressed woman up to the counter. It was as if I had the plague and I shouldn’t be in her presence. I continued to wait patiently for her to finish ringing up the lady who had been placed in front of me. I didn’t say anything, until Cheryl rudely asked me to move so she could let the CUSTOMER use the PIN pad. I told her that I was a customer too and had already been standing there waiting to pay. When she realized I was making a purchase she was all kinds of friendly, probably because of the commission. That is fine, I let her ring my tiny purchase up and get that little commission because it was HOT in there and I wanted to get out asap. Side-note: Fix the AC please!! In the future though, Cheryl you will not be helping me when I come to buy shoes! I will wait for someone else or come back another time. Just because a person is casual or having a low maintenance day doesn’t mean they should be treated as if they’re not good enough to be in your presence. You never know who you’re working with and actions and attitudes like yours are definitely remembered and will ruin it for you in the future. “Don’t judge a book by its cover” Cheryl.
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May 2024 by BillyJoe John
I think this store is extremely unprofessional and lacks the expertise a customer expects. I witnessed something awful today. A gentleman was trying to return something and since no one was able to help him, I could even empathize with the frustration that no one there was professional enough to resolve the issue. All of a sudden the female security woman makes a threat stating that she had some pretty bracelets for the gentleman just simply because he was requesting more help and everyone there was reluctant to help him. I give this store a ZERO because no one should experience this awful treatment. Shame on you Dillards
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April 2024 by Sandra P
Wonderful customer service. Sales person went out of his way to help.
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March 2024 by desiree shumate
Isaiah was super helpful when I need a new shirt work, even thought I was on a time crunch he was super helpful, great customer service, very respectful. thank you for you’re service!
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February 2024 by Jane B.
Well it always looks like a great deal in the shoe department here, but sizing imo is always limited as are the number of associates. Be prepared to wait..and wait. I also generally don't get Dillards sales practices in store. It just says things are 65 off but if you go online and look at the same thing since they don't have all the sizes it says final sale. So to me it's just always risky business here. Unfortunately, I bought three pairs of shoes online based on how they fit in the store and OMG they are so small. I should've thought well. These shoes in store have been tried on a lot and probably are stretched out. Since it's final sale, I'm just stuck with those shoes so while you can get a good deal, be cautious. Pro? There is always plenty, plenty, plenty of parking at this location.
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January 2024 by Sandra Watson
Nice clothes, good sale
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January 2024 by Tyler Cole
Christmas shopping
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December 2023 by Claudia Gallardo
Ellen has bad customer service , and was so rude and talked to her employees that were around her very ugly. How did she get that position in Customer Service is my question??
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December 2023 by Justen George
Great selection always the best colognes
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December 2023 by Beth Wood
Never can find assistance.
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December 2023 by Ivonne Cruz
Rude customer service from Cheryl
