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August 2024 by Mary Wicker
It was quick and easy. I was given all the information I need.
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August 2024 by clem garza
It was easy fast and the ordering was smooth I’ve been buying from Ashley’s for years and will continue to do so… great sales people and very knowledgeable.. thank you
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August 2024 by Maram Zughwan
**Ashley Furniture: A Complete Scam**
Honestly, dealing with Ashley Furniture has been a nightmare. They’re nothing but scammers who sell you junk that’s nothing like what you see in the showroom. They deliver broken furniture after making you wait forever, and then they refuse to give your money back.
We bought everything for our apartment from them—bedroom set, living room set, bookshelves, TV stand, and a coffee table. They promised delivery in 10 days, but the day before, they delayed it by two weeks. Then it turned into a month. After all that waiting, only the TV stand showed up, and it was completely messed up—different design, poorly made, and unusable. We sent it back.
Customer service called and said, “Just keep the base for now; we’ll get you a new one in a few days.” The coffee table had issues too, and we agreed to the same deal. After what felt like forever, some bed parts and nightstands arrived, but they turned our place into a storage unit. We were told the rest would come “soon.”
We slept on the floor for a month because we had no bed, just parts lying around. When the rest finally showed up, the bed was broken too! We refused it again. My husband went to the store to cancel everything and get our money back. They refused, even though we paid for insurance. They wouldn’t even pick up the trash they left in our place.
So now, our apartment is a dump filled with Ashley’s garbage. We had to buy new furniture from Gallery Furniture, who were awesome, but months later, we’re still stuck with this junk from Ashley and have no idea how to fix this mess with such a shady company.
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August 2024 by Justin newell
Incredible furniture for reasonable price if you catch them on special.
The team here in Lake Jackson made it quick and easy to buy.
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August 2024 by Lawrence Thomas
Very great service !! Knowledgeable on all furniture inside store and made me feel like family. Thanks again David and Matthew for all your help today in getting the right furniture for my home.
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August 2024 by Rockland F
Took time to collect information about our family's needs. Very patient and attentive. Not pushy. Professional approach. A pleasure to do business with.
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August 2024 by Samantha Wachtstetter
If I could rate my experience with Ashley 0 stars I would . We ordered a couch back in February and it is August 1st and we still do not have our couch. I just want to cancel the order and try somewhere else. I have moved my work around to be home to find out the delivery is not coming. I will never order from here again.
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August 2024 by Steve Chavarria
As soon as we walked in everything was smooth we were greeted right away. The lady that assisted us was very nice and very professional she was very knowledgeable with the merchandise Ashley carries. Everything went smoothly we were in and out right away. I appreciate all the help and friendly environment made my experience go well. I will be doing business with Ashley’s in lake Jackson very soon.
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July 2024 by Shequette Bush
I hate I even went in Ashley’s got furniture out of Lake Jackson, Texas The lady said that she was giving me an electric recliner. I suppose to get a chargeable nightstand I just got a regular nightstand Tabitha told me she was gone put the protection plan on my Furniture I haven’t had my furniture a whole month and it’s broken and now I am being sent through all kinds loops just to get my furniture replaced no one answers the phone I hate it. I will never ever purchase anything else from Ashley’s furniture
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July 2024 by Corrina Rivera
Janice helped us find the right living room set that for our budget. She made the process smooth and pleasant.
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July 2024 by Sandra West
I’ve been visiting the Ashley showroom for about two months looking at dining room sets. I’ve had a great experience working with Sales professional Teresa Cantu at the Lake Jackson Texas store. Teresa has been warm, but professional. I couldn’t have asked for better help in choosing my new dining set. She never pushed or tried to rush me but gave me time to consider different sets until I made the purchase today. I’m looking forward to getting my new set next week and again, it was a very pleasant experience working with Teresa Cantu.
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July 2024 by Cresta Ware
The person who helped me was super nice, patient and informative.
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July 2024 by Lameka White
The staff was Amazing. Janice was helpful and explained everything in detail. Great service!!!
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July 2024 by Amanda Jacks
The lady who help me was very friendly. Great customer service
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July 2024 by Nataly Segler
Found really great furniture for great prices! Customer service was great and employees were really kind.
