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February 2024 by Ayaka Yuzuki
i just find it wild that for a town that isn’t even that big, the mail isn’t able to be delivered at a more consistent time each day. sometimes the mail is there by 10 am and others it’s not there until 8 pm or later. i’ve lived in bigger cities before where the mail was pretty damn consistent. but here it’s just a joke
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December 2023 by Mahalia Vessell
My packages are frequently delivered to the wrong addresses. This Christmas has already been a nightmare with my car registration lost somewhere to a different address. Wrapping paper saying delivered and not here. Presents that should have been delivered but instead I get a single paper in a completely empty mail box saying the mailbox was too full to deliver my mail. Extremely frustrating and time consuming having to constantly try to track these items down or hope someone will deliver them back to me. I’ll have to go to the tax office to replace my car registration that someone now has with all my information. No other delivery service has had these problems it has only ever been with USPS
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December 2023 by Liana Dawson
I have hada box at this post office for about seven years . I have had nothing but good and patient service and long term employees which I know. I have witnessed some of the frustrated complaints which often are based on a misunderstanding of the client not the postal worker and I felt they were handled in a professional manner. The poor rating in Google is not merited.
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December 2023 by Erma Gersh
Never received my expensive package. Tracker lies and said they came to the door but they didn't, i work from home, I'm home ALL day. Only open for 2 hours on Saturday, not helpful at all!
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August 2023 by Lisa B
Tomas is always so nice and helpful. No line & quick service.
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July 2023 by Matthew B.
Wont redeliver unless you do their work online for them. Manager hangs up on you if you ask to escalate a complaint
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July 2023 by B A.
This post office is terrible. Yesterday I witnessed the manager swearing at a resident who was looking for his package that wasn't delivered. Then the manager proceeded to tell the resident how stupid he was. There were several other customers in there as well. He really made himself look bad.Very rude and unprofessional clerks and incompetence is in abundance.
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June 2023 by H T
I personally really like the Lago Vista Post Office. I have lived in the area for 21 years. I have had nothing but good experiences with them. When items have been lost in the mail or delivered to the wrong address on occasion they have always located my mail. When I have had inquiries they have always promptly responded with a return phone call . And I really enjoy talking to Tomas when I come in the building. He has always given me friendly courteous service. I would like to help their review rating improve. I don’t think it’s justified to be that low.
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March 2023 by Avery P.
I'm sorry but this post office is probably the most terrible one in Texas probably, for one they didn't want to leave my packages at the door so they took it to the post office mind you I'm having car troubles and I can't exactly do that but when I do have someone get there they want to claim they are closed and won't give them anything; my son is not getting his diapers and wipes today I have to order them online for one since I don't have a car and two he has sensitive skin and I have to get it online since it's not in stores, I will be going up there March 27th to talk to whoever is in charge cause this will get fixed especially since they always don't want to answer their phones, when I had someone go there it's was 11:57 and they close at 12 the doors were even unlocked but no one was there; when someone finally did they claimed they were closed, this is not acceptable at all for a government building.
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March 2023 by tanya watts
My lot number changed in my park and I filled out the proper form and yet my mail is still not going to the correct box.i was told by the postal worker that this would be resolved and yet it has not. This has been an ongoing issue for a while now and I am so fed up!! I finally put a former complaint to the postal inspector general to see if this will get took care of.Terrible service, Terrible attitudes and Terrible experiences since 1999!Speaks for itself!
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February 2023 by Emilie Yeager
This is a review of using the actual services at the USPS office. This is a far better experience than any post offices in Austin. The lines are typically quick and they help you quickly. I’d much rather go here than other usps locations in the area.
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December 2022 by Curtis Wright
The level of bad is just astronomical.I’d give every other post office I’ve lived near 5 stars in comparison and we all know that’s saying something.
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October 2022 by Christopher D.
Been here over 20 times in the past 3 months and I always have a good experience. Quick and hassle free transactions
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July 2022 by Michelle W
Didn't knock on my door to deliver a signature required package. Waited for it to arrive by staying home all day.Went Monday to pick up the package and they're closed. It's 12:20PM.This isn't the nearest post office to me at all..I had to drive 30 minutes to get here and they aren't even open when they should be open.edit: It's Juneteenth observed holiday 6.20. It should be reflected on google maps that they are closed.
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July 2022 by Jun Kwon
why bother driving 30 min to my house just to leave a note saying they "missed me" and i have to pick it up myself? i was literally home waiting for this mail and i was right by my door all day. you guys didnt even bother to knock. you guys are a joke.
