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September 2024 by Steve Lawrence
The team at Steele was professional and friendly. Unlike many dealers, I didn’t feel the typical sales pressure.
I felt like they valued me as a customer.
It was the best car-buying experience that I’ve had in a very long time!
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September 2024 by Kimberly Diaz
Would not recommend purchasing a vehicle from here with GAP coverage. They will give you the run around when it comes to getting the GAP refund after purchasing another vehicle . Traded in my Santafe for a palisade in April and still haven’t received anything or heard back on the status of it .
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September 2024 by Roy Trevino
I scheduled a service appointment for my 2024 Hyundai Tuscon with 22,000 miles. The vehicles power completely shuts off for a few minutes. This has happened about 5 times.
According to the Blue Link Hyundai App attention is required.
Vehicle health- Attention needed.
DTC B1748
BODY
DTC B1748 originated 4/23/24
I googled the code.
code is B1748 Front passenger pressure side impact sensor(P-SIS) communication error.
This was brought up to the Service Advisor: Jason Marsh.
I brought my vehicle in at 0930 am Aug 28, 2024. The vehicle is still in the shop as of now.
September 10, 2024.
I have called several times about the status of my vehicle and have only received the technician is duplicating the issue and will get back to me.
I am down one vehicle between my wife and I. We both work and this has been extremely difficult.
It has been 2 weeks now!
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September 2024 by Val Ramos
Bait and switch, raised the sale price above the MSRP, added the tax and dealer fees based on that number. Then took off the supposed buyers incentive. Still leaving the price well above the MSRP. They had zero interest in helping the customer. STOP PLAYING GAMES! You will never get my business.
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September 2024 by Angela Kartasheva
they will no leave me alone, wont stop calling and emailing me
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September 2024 by Lx Px
came here to fix some recall, at first they said they couldn't do everything at that time but at the end they managed to complete everything on time
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September 2024 by beverly s
Timmy Wiles was our salesman and he was phenomenal! A lot of information was obtained by phone, he was very prompt to answer our questions. The car I gorgeous and just what we wanted. Go see Timmy!
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September 2024 by L. Wolf
We visited Steele Hyundai Kyle, as a walk in after being treated very poorly at a Chevy dealership down the street. A salesperson, Scott L. greeted us at the door, asked if we had an appointment and proceeded to walk us inside, we sat down and he listened to our experience from earlier that morning, he answered our questions about leasing vs. purchase, asked us about our needs and wants in a vehicle, took our budget into consideration and in a very short amount of time had a vehicle in mind that was within our budget on a lease. We test drove the vehicle and returned to the dealership, after some discussion we asked to test drive it again on a longer drive and he happily obliged. Upon returning to the dealership, Scott answered our questions, and brought another person out to answer questions about the leasing options, then found us an additional discount for me being a veteran that reduced our payment even more. They were patient as we discussed the deal with someone we knew in the business and our insurance provider. Once we decided to do the deal our finance manager was clear, concise and helpful. The customer service manager gave us a tour, and discussed the options and features on our vehicle and before we left the general manager also came out and spoke with us to make sure we received great service. From the minute walked in the door until the moment we left with our new 2024 Tucson, we were treated as if we were buying the dealership. In the following days, Scott followed up with us multiple times and continues to provide great service!
We couldn’t be happier with our choice or the service we received!!
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September 2024 by Logan
I made an appointment to have a warranty repair done. I was told upon dropping off my car that it would be 7-10 days before anyone would even look at it. I don't understand why they wouldn't schedule a time when a technician would actually be able to look at my vehicle instead of it sitting on the lot for a week and me being out of a vehicle. I work 10 minutes from the dealership and their service department would not work with me. It was almost impossible to get someone on the phone and they push you to communicate over text. I did that, and never received a response. Overall, I'm incredibly disappointed. I can't understand how they expect someone to be out of a vehicle for a week and a half.
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September 2024 by Diana Horton
I had an incredibly disappointing experience with Steele Hyundai, Kyle, TX Service Department. From start to finish, the entire process was frustrating and unprofessional. First I scheduled an appointment for them to look at my vehicle because of an issue I was having. Despite arriving on time, I had to wait over an hour. The Service guy finally come out to address what he possibly think may be wrong with my vehicle and stated that this issue would be completed within 3 days and that he will keep me posted. I requested if they could provide me a loaner and was told that "NO LOANER WAS AVAILABLE"! I had to get a rental. 4 days passed by, no communication from Service guy, I called on the 4th day and desk staff say he was with a customer and that he will call me back. Well, no call. 5th day no call or communication from service guy, same routine everyday I called, I was told Service guy is with a customer and he never called me back. (remind you, I'm still paying for a rental!!!) I had to keep extending the rental which was very expensive. This was so bad!!! I was in a rental for 8 days!!! after I finally received my vehicle, and paid a significantly amount for them to fix the issue, I end up having to take it right back the very next day, my car was having the same issues as it did from the beginning. (check engine light and oil light on) as well. When I went back to address the issue, the Service guy ask if I could leave it because he stated "this is a different issue" and requested I leave my car with them. I asked "Can I get a loaner" Service guy stated "We just gave our last loaner out today" so No. At this point I refused to leave my car and go through this same routine again spending money in a rental, Service guy not communicating with me and charging a significantly amount of money and car is still having the same issues!! they keep your car for several days with no communication. Is this because I'm a woman??? and they think they can just do this? I think so. I would advise women not to take their car there unless you have a man with you who knows something about a car! Service guy was TERRIBLE!!!!! They will never see me again!!!!!
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September 2024 by Chandler
I tried to give this dealership the benefit of the doubt. But I had to deal with several issues, travel hours back and forth, just for the issue to start back up again. They told me they needed clips for the new car, that's fine, the clips don't work. That's okay, I'll stay with her later car for awhile, I'm told I have to come back for a different loaner car, for no reason. I get the new loaner car (that's another hour of driving back to the dealership + the hour driving home) they fix the issue, a whole new front bumper! Not a few days later and it looks like it's about to pop off. Just stick to a local dealership, the headaches of traveling any amount of time for a dealership won't be worth the money you may save.
I almost forgot how rude the service people were on the phone. The car salesman was new, and when I was trying to first figure out my car issues I was instructed to the services section, the first time was a phone call, the second in person. Both times I was treated like it was my fault I didn't know where my car was, and where to go for help? I understand having a bad day, but this is someone's car, and I had to come after work to get these issues resolved, no one was having a good day. Just don't come here, find another dealership that will be more transparent and easier to get a hold of.
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September 2024 by John Henicke
Here's the punchline about this dealership: Great experience with sales, lousy experience with service.
I brought in my 2024 Ionic 5 for service recently. There were a couple of recall issues (a software update and replacement of the tire kit which is basically a can of Fix-a-flat and a small compressor) and my spouse and I noticed that the accelerator seemed to stick when pressing it gently.
I brought it in for the appointment and the customer rep told me that it could take up to two weeks to do the work and, moreover, I had to leave the car with them until they got around to looking at it. I couldn't just bring it in on the day or even the day before they could work on the car. This meant that I had to rent a car for an indefinite time in order to commute to work. The rep also said that there would be a diagnostic fee of $230 if the mechanic could not find anything wrong with the accelerator (this car is still under warranty).
Long story short, they kept the car for five days. They did not respond to phone messages for updates on my car and I got rude treatment from the customer service rep about whether this diagnostic fee was appropriate (the mechanic and I cleared up the accelerator issue in five minutes after we looked at the car together). I also had to wait around for two hours each time I went there, even when I had to return for a third trip to pick up the tire kit.
I've never such a lousy experience with the Honda, Toyota or Ford dealers that I've done business with in the past. I love the car itself, but I'm thinking of going back to Honda or Toyota.
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September 2024 by ben runyan
I found a CPO car that I was looking for at this dealership at a very good price. However, the attention to detail during this transaction has been below average at best. Since I live several hours away, I tried to deal with all of the paperwork from home. Mr Wiles was my sales contact.
I completed the basic process of doing an application online through Hyundai however, I was never given any rate just a monthly payment. So I decided to use an outside finance approach which gave me a much better term, payment and a defined rate.
As I made arrangements to pick up the vehicle, I noticed on my walk around that there was a missing part on the outside rear area. The missing plastic piece is the rear eye toe cover. It’s hard to believe that they were presenting a CPO vehicle with 75 miles missing a part (You would think this would’ve been addressed when they did their certified CPO inspection). I’ve included a couple photos from what I saw during my walk around and photos that were on the dealers website of the missing part.
The sales person stated that he would take care of this but it’s been a week with no communication on how this will be resolved.
I also specified when I was signing the paperwork in finance office that there was a missing part. Finance person stepped out of the office, spoke with the sales person, the missing part, but again there was no documented “I owe /we owe “ documentation on the specific sheet because the sales person said “he would take care of it.”
Another area of contention is their steel advantage program. This was not clearly explained to me either from the sales person or in the finance office. It’s an up charge of almost $700 that is added to all their vehicles. If you work with this Steele dealership , please be aware of this add on markup and work to have this removed for the items in this program does not add up to the charge.
Disappointed that no manager has reached out to me whatsoever in addressing my concerns.
**Well it six weeks later, still no resolution on the missing part. They ordered the part, sent it to me, yet it was not painted, so I had to send back. This missing part should have been noticed during the CPO inspection, but not identified.
They called me last week stating they had my plates. I asked if they should mail (live three hours away) and I responded- yes, please. Then they stated they would send me the tracking number to monitor the delivery of the plates. One week later still no tracking number. Why is it that this dealership cannot deliver one what they state they will do??
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September 2024 by Joe Young
My wife and I visited Steele Hyundai today. Will car dealerships ever deal with their customers honestly??? Their website clearly states "No Add Ons". However when we get to Finance there is a clear add on of $750 for a bunch of things the majority of people will never use. We told them we didn't want these services. The finance guy says this "add on" is non-negotiable and everyone must pay it! Really, you couldn't let us know about this "add on" during preliminary negotiations, so we could walk out! No they could not be open and honest when they had the chance. They hid the $750 "add on" under " Government Fees". The sales person and the internet person didn't know why the government fee was so high???? Really, no one has ever asked them what's included in "Government Fees". An "Add On" for unnecessary services is not "Government Fees"!!! I just want others to be aware that you will be hit with an "add on" of $750 for services you may or may not want. Remember in the world of buying cars everything but government fees are negotiable. If you can get a better deal somewhere else, go there.
Reply to the Owner: Thank you for your response. You know this is not a new problem at your dealership, if you've read all the reviews. It's easy to fix this issue. Get rid of your ridiculous $750 "add on" or give customers the courtesy of declining the add on. Just be honest and upfront with your customers during the entire negotiating process. Also, your managers need serious training in customer relations. If your Internet Manager doesn't know what's included in "Government Fees" by now then he needs to be re-trained. I take full responsibility for walking into your dealership yesterday. I will not make the same mistake again.
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August 2024 by Steve Rodriguez
Not sure what's going on with the service department At steele hyundai. Had an appointment for Thursday, decided to drop off on Wednesday afternoon. Was told they would not even look at the vehicle til next Tuesday. What a waste of time. I told my wife it's time to trade for a VW!
