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March 2024 by v
The worst experience.
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February 2024 by Jeff
The worst experience.
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December 2023 by Ramón Sanchez Quesada
Fayez very good at attending to the service he gave me, giving me a good discount
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December 2023 by Lynette Hill
I had a great experience in getting my new Samsung Galaxy phone & new pad at Metro PCS in HEB Plus in Kyle. My sales guy Favez was so very helpful & so kind. He went out of his way to get me all the best deals that he could! I was very happy!
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December 2023 by Estrella Zumba
Let me tell you Fayez is the best sales person I've had in a long time, not only did he helped me with the phone I needed but gave us a great deal. His customer service is by far 10+.. Come see this guy!!
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December 2023 by Dora Cruz Pompa
I have my phone upgraded at Kyle metro by t-mobile yesterday, Employee Fayez was very kind and helpful. He helped me find a better phone to my needs in an amazing discount price. I would recommend everyone if you want to buy a new phone go meet Fayez at Kyle location for metro by t-mobile. Amazing service kudos to Fayez. Thank you so much for such an amazing service. Love metro by t-mobile.
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December 2023 by Mayra Hernandez
I love metro by t-mobile. I was having issues with my phone. I visited employee Fayez at Kyle. He was really professional and helped me to resolve my problem and also gave me an amazing deal on a new phone. I am happy that I met fayez. His services are outstanding, and I recommend yall to go visit Fayez for great deals on phones. My Metro My Metro.
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December 2023 by Yolanda Arevalo
Amazing service by metro by t-mobile. Customer service by employee Fayez is outstanding and he knew all the answers to my questions and he greeted me as soon as I enter the store. I love the discounts given by Fayez. I highly recommend everyone go meet Fayez for amazing deals and discounts on phones. Five stars for Fayez
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September 2023 by Blanca Cienega
Lady there doesn't know what she is doing.
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March 2023 by Sylvia Rendon
My aunt was there for assistant for her service and she was approached by the store manager to help her by the name Marie. My aunt doesn’t talk too much English and had some questions and her been a Hispanic couldn’t communicate or try to help her so she told her she was getting someone to help her that she was calling someone on the phone to talk to her and in a few minutes she was ignored after her been there first before another customer came in. The manager ignored her while she was standing there and failed to help her after she had someone on the phone to talk to her that could help her with questions. She keep standing waiting for the manager to help her and just had to leave. I called the store and talk to the manager and she told me another story and was very unprofessional and rude no wonder this place has low reviews. This manager shouldn’t be there if she can’t communicate in Spanish to help customers and if she doesn’t have good customer service skills.
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May 2021 by Christopher Almaraz
Bad customer service wouldn't even acknowledge I was in the store.
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December 2020 by Lola A.
Absolutely the best customer service! Michael is the manager at this location and is incredible! He is very patient and knowledgeable about every product & knew the answer to every question. He made the transition from a different carrier over to T-Mobile painless and very easy! I've been to other T-Mobile locations and was concerned my concerns would be dismissed here, but that was not the case at all! He broke down all of the math down to cent for us! I'm super grateful!! Big shout to Chris as well! He stepped in and helped while Michael helped others. Chris was very kind, patient & answered all of my questions regarding phone comparisons and accessories. Fantastic location and customer service!! Highly recommend!
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August 2019 by Gerald McCandless
Literally nothing in stock accessory wise. Went in for a charging cable, they have nothing. Worst tmobile I've ever been to.
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July 2019 by Robert Linville
Fast and courteous, very knowledgeable
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April 2019 by Rey Garza
Young lady was very professional and great people
