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June 2024 by Audrey Longoria
I worked with Jessica to open an account and she was very professional and had great customer service! Everyone was very nice and caught a nice vibe from everyone . Using the app is super easy and convenient! I love it so far
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February 2024 by Shannon King
Someone got my account info and when I tried to dispute it, they wouldn't give me my money back. Has happened several times.
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August 2023 by Kristina Guajardo
I love this bank and the service and I love that during hard times I have the privilege of overdrafts and turning it into a loan for piece of mind! That's a win win for me ! To not have to worry that my next check I will have to pay it bk in its entirety! Wow not even my credit union does that ufcu! ?
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June 2023 by Brenda
This is a reputable company. It is united with First National Bank. My parents were customers at First National since I was born or before.I appreciate their professionalism and their support. They strive towards not being a nickel and dime choking type bank . Their policy are fully explained. So that you won't need Suoerman's xray vision to see the letters in small priny being a
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October 2022 by La Keba “Sexxy Red” McDaniel-Jones
I LOVE THIS BANK!! They are open 7 days a week (6 here soon) and on most holidays. The staff is super friendly and professional. The Superviser Sam is the ABSOLUTE BEST!! I’ve been with them for 2 years and will not be leaving them.
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November 2021 by La Keba McDaniel
I LOVE THIS BANK!! They are open 7 days a week (6 here soon) and on most holidays. The staff is super friendly and professional. The Superviser Sam is the ABSOLUTE BEST!! I’ve been with them for 2 years and will not be leaving them.
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September 2021 by Shawna Zweifel
I just moved to town and this was my first visit to this location and all I can say is WOW! Costumer service was great ! I was waiting In line and an employee offered me a snack while I waited (even though the wait was no more then a couple minutes) the girl that did my deposit was extremely friendly and quick ! I’m happy !
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May 2021 by Betty Kenney
Most always a good experience here. (unless connection & computer issues lol) Staff always smiling. They have Yet to Not fix any issue i have had. Great Bank!!
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March 2021 by Kristen K.
For the sweet love of Jesus, find another bank! Don't even use this bank to make change for a $10 bill..they will find a way to mess it up! One star because there is not an option for no stars..or in this case negative stars. Absolutely the worst bank and worst experience I have ever had in one. Ineptness runs rampant, especially with the "customer service" 800 number. Just. Don't. Do it!!!
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August 2020 by Brett Wheeler
Some things are great and unique like being able to get a medallion for treasury.gov account; some things are terrible. Currently working on closing books and their website is down. Are they hacked? Should we make a run on the bank? Also no one answers the phone, there really needs to be an option to get a person on the phone. Does anyone really call for directions or their account balance? When I call I expect a person.
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August 2020 by Steven Najvar
My biggest complaint is that I keep not being able to access my account via their app. My info hasn't changed and yet I can't get in.
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April 2020 by Zachary Bennett
Can somebody tell me why all ther phone numbers are disconnected?
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March 2020 by Priscilla Frausto
This bank keeps taking money out of mine and my sister's bank for no reason. Over 50 dollars down the drain. This is ridiculous!!!
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February 2020 by Jonathan Crites
I do not recommend this bank at all I closed my account a couple years ago but the lady never closed it and apparently kept adding all these negative fees on my account which I wasn’t aware of and then when money was accidentally transferred to that bank they took it and they refused to refund it. Extremely rude and unprofessional.
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November 2018 by Danielle Fleetwood
I've been with this bank for about 4 years. They're very friendly and helpful. They were a welcome change from dealing with Chase, Wells Fargo and Bank of America which all have very poor customer service. Yes it's in HEB but for me that makes it very convenient since I'm there shopping anyway. 2 big pluses for me is they're open 7 days a week and I get my paycheck at least 3 days earlier than any other bank.
