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November 2023 by Jason Hughes
Clean store good service, friendly staff
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October 2023 by 2ss. Suave
wonderful employee’s, officer and atmosphere. thank yall!
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August 2023 by Sarah Kennebeck
Went in to this store in January and was helped by Jose to switch over our family plan to a business plan. We had just gotten new phones and turned in 3 phones for a $700 credit each so I was worried about switching everything over and losing our credit. Jose called into Verizon and yep you will get an $1800 credit still on your bill so all is good! Great! Will take 4 months to show up. Hey you and your husband should get some new Apple watches too since you are getting back such a big credit! So 4 months goes by and nothing....so I call in to Jose and low and behold he says you were never getting an $1800 credit??? Obviously he didn't do his job and even put anything thru for us like he said he would. In his "notes" it says 700. Im like yes that was per phone x3 phones. You could clearly look up our old account and see this. So then he calls and says we will get a $750 credit on our account now. Well that was 2 months ago now and still nothing on our account. I have reached out and no response from him. I know there are other good people that work at this location, but I would just take note that they DO NOT stand by their word. Or I should say will say one thing and do another. I have had a phone w Verizon for the past 20 years...probably time for me to make a switch if they can't give me the credit they owe me.
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April 2023 by Shane Hill
Very nice store front and quick services people!
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April 2023 by Roy Bailey
I was at another location where a Verizon employee was assisting me he was so rude to me he treated me as if I wasn’t wanted there he was rude , nonchalant, and passive aggressive . I never had horrible customer service like this.I decided to go to the Kingwood location since it was near by and the moment I walked in Mr.Dereck & Mr.Charles was extremely helpful , kind , and so nice .They treated me with top notch customer service and they went above and beyond to assist me . I love this location those two are the best ! I will definitely be back
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February 2023 by Mari Menard
Great experience, much easier than previous experiences when upgrading two phones and service. Thanks to Charles for your help!
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January 2023 by Mrs. Walker
They are really good about protecting the customers accounts.
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January 2023 by Leslie H.
This review is for service After purchasing 2 new Samsung phones less than 2 weeks ago... I still was unable to text photos I went back to the location that we purchased the phones twice, to no avail...ridiculous! (DEERBROOK MALL) So i went to the Kingwood location Bingo! Charles couldn't have been more helpful! He took the time to involve a 3rd person on the phone, she was able to do diagnostic testing etc and fixed the problem as well as my husband's, which was remote All set! Charles was terrific to work with Highly recommend this location!!
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September 2022 by Humberto Vargas
Never had service like Jonaathan has provided…. 100% on customer service, friendly and very patient!
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September 2022 by Craig Simonsgaard
Staff was very professional and patient. I will definitely go back.
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July 2022 by Khang Nguyen
I had a problem with activating service on my device after porting from AT&T and came to the store for help. Peyton was very helpful and quick in getting it fixed and he was also very friendly. Highly recommended Verizon store!
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July 2022 by Abby OI
No wait at all. The gentleman that helped us was very helpful and answered all our questions.
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July 2022 by John Davis
We had the best experience at 4505 Kingwood Dr. All the staff were very helpful, especially Adria. She went above and beyond to help us set up our new phone and internet. She is amazing! I would highly recommend this store!
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April 2022 by Ella
Tried to call to see what they have in stock; they didn't bother to list their store number. Got sent to the automated Verizon line - not a verizon customer and only trying to reach the store; wish they'd thought of the customers they'd lose by doing this
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March 2022 by Tim Mills
Went to the Verizon store in Kingwood today with a connection issue with my new phone. Adria took care of us. She is amazing! Incredibly helpful. I had been on the phone with Verizon customer service for two hours earlier in the week with no help. She solved all our issues, found better discounts for us. She was knowledgeable, friendly, and took her time explaining our bill.
