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March 2024 by Jose Gabriel Sentmat
Hello Amigas and Amigos of this beautiful World ??.I have had the experience of a lifetime when regarding renting vehicles from a car rental company. I had my negative experiences, but Amigas and Amigos, lets not the negative emotional persona get the worst out on us and against us and entities as well. I know for a fact that the individuals working at this location are of good real heart felt backgrounds, All 4 Automotive Rental Tenders that I was able to exchange words and experience our each other's understanding of my situation, they were all in it for me to come on top shape out of my needs and wants.Thank you Hertz Car Rental Humble, Texas Office and its Rental Tenders Team and Management.With warm regards,Jose Gabriel SentmatYour New Caney, Texas Amigo.BTW, I would like to extend terms.
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February 2024 by Antonita Gaston
Ms.Elondia Bryant is a Jewel so sweet and she took care of me for 10 days I had my Rental car even though my heart aches for what's going on with my vehicle. I turned in the car on 01-31-2024 and the process went well I will be back to get another vehicle I was a enterprise customer no more back to Hertz Thanks and all of your Staff gets a Total A plus happy face.
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January 2024 by Kai King
Always great service from destiny when I come in great workers with great attitudes
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January 2024 by Dezirea Leticia
Best customer service I’ve had from any Hertz!
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October 2023 by Camron Washington
This place is probably one of my favorite rental places I’ve been too. The ladies out front were very friendly and were super nice and worked with me through the whole process even when I had to come back the next day. They were super funny and remembered who I was whenever I called and needed help with anything. Even rating the rental longer was probably one of the smoothest I’ve ever had. I will definitely return to this rental place as I truly loved the environment and experience thanks to the hospitality and staff. I also loved that I was addressed as Camdog. Made my day every time. Thank you for such a wonderful time and being so helpful!
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October 2023 by Cahlisha Cummings
The staff at this location was kind and accommodating, from the 2 ladies at the front desk to the manager.My issue has come with customer service when I called to make am extension to my rental. I was quoted one price and then was charged a totally different price, which I found upon returning my rental and receiving my receipt. I have contacted customer service several times and the staff ans supervisor refused to rectify this issue of me being overcharged. The supervisor,.Joshua that I spoke with a few minutes ago told me he himself doesn't have a supervisor that I can speak with. I will definitely be contacting the corporate office because this is unacceptable.
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October 2023 by Bassman323
Daughter used a car from there due to insurance. Upon checkout they have tried to charge for a dent that was there when it was picked up and for gas even though the car was filled prior to dropping off. Now they wont answer calls about getting refunded. Used o like this place but apparently they choose to make bogus charges now. Time to dispute it on CC, we did our part to reconcile it.
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October 2023 by Nathaniel Martin
The 2 ladies at the front desk were fantastic as well as the guy who answers the phone. We’re very accommodating when I need to swap out my current car. Extremely helpful, thanks again.
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October 2023 by Katrina Campbell
Boooo and its not even Halloween yet! Made a reservation through with the manager for pick up at the shop. I've been trying to get a hold of the humble location for 45 min no answer! They just hang up the phone.
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August 2023 by Ga Eblen
So far it's been a very smooth transaction, I will definitely use this location again!
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August 2023 by James Albrecht Sr
Cars are not clean, they have serious stains. They just nasty cars but I had to run it from there because that's who the Insurance Company of the person who hit me uses so I didn't have a choice that's all one of the pay for myself that once I got it from them. I went actually had it cleaned at the car wash. Where at least it was semi livable.
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August 2023 by Jon Anderson
Worst customer experience I have had. When it came time to pickup my car it took a very long time then they switched up cars like 3-4 times and when I returned it they gave me problems. I would not recommend this location.
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June 2023 by Eric Raz
I am a Hertz good member and stopped in to adjust a reservation because I had been on hold with customer service for 45 minutes and happened to drive by. After waiting in line they pulled up my reservation and said they didn’t have time to help and to call the hertz desk. Thank you for nothing Hertz, a failure at the cooperate level and the store level. The lady was very rude and not willing to “waste” her time. FAIL!
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June 2023 by Héctor Guevara
If you need rent a car, Go there . Excellent service and cars. Dijon Reed was very professional and got me a Good deal.
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April 2023 by Tammy Clark
I needed to rent a car for the weekend. It was easy to make a reservation. The pickup and drop off went smoothly. Great experience.
