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October 2023 by Jeff & Deb Lowery
Well, I would leave no stars but they don't give that option. We had to have a tow and Transit Pros sent Tow Masters to tow us back to town. After many issues over 4hours, and multiple tow trucks they were finally able to load the unit and transport it to their lot as it was now too late to take to the repair shop. There was damage to our rear mud flap and we sent pictures and videos to both companies and today Tow Masters called and said they determined that the damage was done prior to the tow even after the pics and videos. We are still trying to get a resolution but doubt that will happen without some type of attorney assistance.
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October 2023 by Lou Leone
I needed a tow. Put in a service request and in less than 20 minutes Will showed up. If these guys were outlaw gunslingers they would be kings of the Wild West. Fastest pick up ever. Super friendly service. 10/10 would get towed again.
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October 2023 by Hayli McCormick
NATHAN WAS FANTASTIC! Best person I could have had in that situation! Extremely friendly! Opened the door for me, made sure I was in their truck safely before started loading my car! Then offered me an auto shop let me know everything they could possibly do at the auto shop! He let me rant and understood that my day wasn’t going very well! Nathan made me feel so much better! 10/10 recommend! Best tow truck experience I could have asked for! So much appreciation for Nathan and this company!Service: Car towing
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October 2023 by Jack Robertson
I cannot speak to this business as an emergency towing company, only as parking enforcement for my neighborhood.I am a resident of one of the neighborhoods this business contracts with to tow. I was away for about 35 days on military orders and returned to Killeen to a broken car. I spent a ton of time and money buying a new car and forgot to get it registered on a Friday night after a 12-hour work day, on the tail end of an already grueling week. In the dead of night my car was Towed.The next mornjng I had to pay for an uber out to their lot and call the business 7 times over the course of an hour to finally get someone on the phone. 1 hour later, someone showed to release my car for $300. The employees and owner did not give a damn about my extenuating circumstances and were rude in discussing the situation with me. I lost a total of $315 and 3.5 hours of my Saturday to recover my vehicle.Contractually speaking, I was in the wrong and should have immediately registered my new vehicle. But that doesn't excuse the COMPLETE lack of ethics or humanity displayed by this business. They take advantage of people and soldiers in already difficult situations, and make bank while doing it.
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September 2023 by 1botnet
Nathan and Will were fantastic! Their professionalism, efficiency, and friendly demeanor made a stressful situation much easier to handle. They arrived promptly, secured my vehicle expertly, and provided excellent service throughout. I highly recommend them and this company for anyone in need of towing assistance.Service: Car towing
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September 2023 by Shawn Saidel
Just had my car towed from Cove to Killeen. I appreciate Jay, she was very skilled at her job and very down to earth. Did a perfect job, no issues and she helped me out tremendously by pushing my car all the way into my garage so I didn't have to push it by myself! Thanks again Jay, I appreciate your hard work!!
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September 2023 by Navier Stokes
Fast response time and excellent customer service, specifically the tow driver, Will. Great communication, no issues with towing my vehicle. He went above and beyond when we got to the tire repair shop. Instead of just dropping the truck in the parking lot, he spoke with one of the repair technicians and was able to drop it straight into the bay. 10/10 recommend.Service: Car towing
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September 2023 by Juan Rodriguez
Mr Chris is very professional and courteous, second to none in what he does. Highly recommended.Service: Special vehicle towing
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August 2023 by Jayse The Artist
Will was very professional quick and to the point while still being friendly. That’s what I like. Don’t waste my time. Great service.
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August 2023 by Janice Smith
Chris was on time and he did an awesome job bringing my car home!!! I will use this towing if I ever need it again! Thanks ChrisService: Special vehicle towing
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August 2023 by Jasmine Clowney
I truly appreciate this company, but especially Will! My insurance company dispatch this company to tow my vehicle the said 45-75 mins. Will was there in 20. He had a Quick response time, informed me when he was on the way and once he arrived. He Handled my car with the upmost care as of it was his own. Will walked me through the steps of what happens beginning to end with my vehicle while he would be towing it. I appreciate him being patient and so very kind! Will definitely request him again if I ever need help!! THANK WILL!!!!!! Keep up the great work!Service: Car towing
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August 2023 by Kabrina Esposito
Had some vehicle troubles this morning that required a tow. William was the responding driver. William quickly made sure I was safe, comfortable and put my mind at ease. He was an absolute pleasure to work with. I would highly recommend him and Tow Masters towing and recovery for all towing needs.
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August 2023 by Yadira Leon
Chris was great!! Fast and friendly service at a great price. 100% recommend. Thank you Chris.Service: Car towing
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August 2023 by Hailey Blevins
They towed my truck and refused to let me get my diabetes supply out the truck. The lady was very rude cussed me out because my husband had already called and talk to someone. Then when I showed up to get my truck they weren’t here and was rude again.
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June 2023 by Lori Marko
The ppl here r so awesome the will help u out the best the can
