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May 2020 by Neosha D.
My guys name was Chris. His service was absolutely amazing!!. I made the mistake of going through a 3rd party to rent my vehicle, but he was right there to assist my dad and I with any question we had. Definitely worth over a 5 star service!! Will definitely be back and highly recommend!
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June 2018 by Jennifer McCoy
Awful! Arrived to pickup rental to leave.on vacation and they did not have it! 😤 We reserved a full size car. They stated it was returned with a cracked windshield. I understand accidents happen. They only offered a compact car. Not even an upgrade was offered. No prior notification given to us at all. Then had the nerve to get an attitude when I was upset. I did not raise my voice or say anything ugly. I was more in disbelief this was happening. Still they had an attitude. Sorry sorry soory!! Do not rent from them.
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June 2018 by st 2018 anderson
Nice agent that checked me in
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May 2018 by Stacy Foy
The woman who answers the phone during the day at the killeen airport location is very rude so i will take my business to another company that knows how to treat their customers!!!!!!!!!
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April 2018 by tracy fittro
Just rented a car here. The first one had a torn wiper, so I changed it out. The car I took home smells and it's tore up, I noted it on the contract and figured I could deal with it for the couple of days I need it. When I got home my husband noticed there is no tread on the tires, and something is hanging underneath the car. Now I'm scared to drive it, we left a message right away, but nobody has returned our call yet! The lady was very nice, but I can't believe it's legal to rent a car in this condition!
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October 2017 by Daniel Higdon
Do not rent from Thrifty. I made the mistake of doing so. I had reserved a car in advance, when I landed they did not have any cars for me. On top of that, none of the other rental companies had cars available for people without a reservation. So I had to take an uber and get a last minute hotel in Killeen. I missed the entire reason for my trip and for renting the car. Despite this clearly being Thrifty's fault they did not reimburse a single dime of my expenses incurred due to their mistake. All they would say is that Thrifty "does not guarantee their reservations". What is the point of the reservation then?