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December 2023 by Teddy Brown
Whew let me tell yall why I went from loving this place to absolutely hating it. Back in October on the 23rd I got charged my monthly membership, which reminded me to cancel that membership. After searching online for about 20 minutes I couldn't find a way to cancel it so I called. I spoke with a man who said he would take care of that for me so I gave him my info and thought that was that. The next day I got charged again for membership fees. I spoke with a different person and they said okay well I will make sure it's canceled, but the owner is the only one how can issue a refund and they are currently out of town. I say okay ask when they will be back. He gave me a date I said okay. Before that day comes on the 27th I get charge AGAIN for the monthly membership. Mind you I haven't been going to this place in months and just got charged $59.54 3 times in 1 week. So of course I'm pussed but I stay calm and ask when the owner will be in they gave me a day and when that day comes the owner isn't in. He assured me that i will be given a refund for the 2 charges when they get in. I ask if they can go ahead and take that 3rd charge too since 1 i havent even bee using my membership and 2 yall f'ed up badly and it the least you can do and he said yes. I've called and went up there multiple times throughout the month of November yet neither of the owners where ever in. I gave the workers my information multiple times and on one account I saw the man physically get a sticky note, write down my info, and claimed I will stick this right in the middle of Christina's computer so when she gets in she'll see it and call you... she never did. Finally on November 29th I called and spoke with Tim, he started to tell me the owner wasn't in and I advised him that he needed to give her a call because my patience is worn out. The owner gets on the phone only to say oh well give her a refund of 59.54. So I'm like no I got charged 3 times not 1 they said they do not see it up there system so I say I'm on the way and u will be up there shortly. Well about 20 min later I get there and patiently wait for 20 min because they were helping others. I speak with Tim and he explains what Christina told him to say because she couldn't bother being there herself to handle the issue she has been avoiding for a month. So I tell Tim he needs to call Christina because he looks nervous. Tim calls Christina twice but she never answered. Another owner just so happened to call the store and he doesn't even know what's going g on gets off the phone so he can make Christina call back. Christina had no real answers as to why I I got charged on the 23rd and it not be in the system and she can't explain how a missed charge in August can suddenly show up in October even though September payment took out regularly and the system doesn't show a carryover for the missed charge. It just dissappear. So at that poi t Christina calls Paul, Paul was talking a bunch of bs, but my wife made me calm down and listen to him. When he is finished talking I start to tell him what the issue is but he doesn't let me finish he kept cutting me off and when I got mad and started yelling he hung up leaving g his workers and I pussed off me, honestly if my wife wasn't there to calm me down. Whew. But anyway, I never got my refund because when I tried to do it my card was locked and they didn't bother trying to process it again. Oh but while I was there Tim told me I needed to fill out a cancelation form which surprised tf out of me because that was the FIRST TIME I had ever been told I needed to fill out a cancelation form. So yeah definitely sh** owners.
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December 2023 by Shonny Hobbs
I come every time between my breaks and they always greet me with smiles and treat me more than just a customer. The staff is just absolutely Wonderful I’m so glad I have a membership at this location!!! Thank you all so much for being you!
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November 2023 by Courtney Brown
Mr. Rick was very awesome today!He gave me a step by step instruction on handling the Glock (45). I told him I needed him by side and he was there through the whole entire session! Kudos to you Mr. Rick!!
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November 2023 by manny gonzalez
Great vibes all around from all the staff note it’s an indoor range so there is ammo restrictions other than that I like going here with some of my peeps sending rounds down range.
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October 2023 by Ivan
Great staff members. I was treated politely and got what I was looking for. Good pricing for fire arms and their instructors are top notch. If you are looking to get licensed and learn everything you need to use a firearm properly, this is the right place!
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October 2023 by JOSH JAVERY
I like this buissness. The staff is friendly. The range is a greatI'm sorry I'm horrible with names but one of the guys just took a good 30 mins to go through disassembly of a suppressesor I was looking at and he was exceptionally helpful. So, once again, The Gun Range seems to be showing a pretty good pattern of what I'd consider amazing staff.Still not thrilled about the 75% increase in transfer fee but every other aspect more than makes up for that.Seriously, drop it $5 to $30 and I couldn't find something to complain about if I wanted to.Anyway, I digress. This place is great come shoot here, I highly recommend it.So far the first few steps in the can buying process has been great too
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July 2023 by melissa holland
Had a great day shooting. Super clean facility. Safety rules strongly enforced. Guys were accommodating and extremely knowledgeable. Discount for State employee. Definitely going back!
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July 2023 by Jacqueline Lugo-Gomez
Nice place friendly workers and clean.
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July 2023 by Louis Somers
The staff are respectful and knowledgeable. Jack runs a great location and Ken was able to answer all my questions and address my needs.
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May 2023 by Carlos Ayuso
Became a member and now my wife and I enjoy the range, we come twice a week, trying to get her comfortable to carry. The staff here are the best that I have encountered in a gun range. Keep the great work guys
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April 2023 by N Ellis
Great Instructor!! I had the privilege of having a coaching session with Keane G., this man was very knowledgeable, and extremely patient. I was so happy to have experienced his expertise!! I'll be back soon! Thank you again for everything, I greatly appreciate!
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April 2023 by Gerald Tomlin
Me and daughter had a great time shooting our pistols here. We were relaxed enjoying ourselves because its safe here. This place is very well done.
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April 2023 by Dan Curlee
Great range... great rental prices... friendly staff... I called ahead to see if recording w/ a ring light was ok and they were MORE than happy for it... just wanted us to tag the range in the video ? ... had a blast.
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April 2023 by Claudio Diniz
Amazing Customer service/ Friendly & Extremely knowledgeable people when it comes down to Gun Related education. Greatly appreciated all of them in one place:“THE GUN RANGE “ ??
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April 2023 by John LaCognata
They don't allow sTeEL cOre ammo because it will dAmAgE tHe RAnge while they're telling us to brush the brass around for them to collect. Also the filtration system is terrible and dangerous.EDIT: They doubled down on the nonsense that steel ammo damages the range. That's such nonsense I can't even comprehend the rule. Sure it's "common" but it's not universal and it is BS. Admit you want extra money from our brass. Lol.
