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January 2024 by J S
Inside the mall so it’s hardly ever busy. Ask for Nini!
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January 2024 by john tucker
Not happy with the service. 1)he would not do any business with me without my husband - I told him I was looking to upgrade to iPhone 15 - I go all the way back home get my husband showed him his ID ( he acted like we were bothering him, he could not even smile. 25 mins later going back and forth about the phone what kind is best. He give us very low trade in lower then Apple. THEN he tell us he’s all out of iPhone 15 pro. For us to try some place else to see if they had one or wait 4-5 days. I walked out. So rude
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January 2024 by fallenlove broken bones
Tried calling multiple times during buissness hrs. Jept hanging up the phone
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November 2023 by Flakko [Hector]
T-Mobile has been an integral part of our household, providing us with reliable connectivity through our 5 smartphones, 3 tablets, and 2 Apple Watches. Their exceptional service and commitment to customer satisfaction have made our experience with them consistently smooth and enjoyable. From the convenience of their comprehensive plans to the seamless connectivity they offer, T-Mobile has truly become an essential part of our daily lives. We are grateful for their reliable service and look forward to continuing our partnership with them for all our telecommunications needs."
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August 2023 by Kali Drummond
Best experience ever! I’m not very tech savvy however those young men had patience and thoroughly explained everything to the fullest! Keep up the great work/customer service!
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July 2023 by Stephanie Manogin
This is strictly for the store T-mobile not by any means the service I have had over the past 13 years which has been top notch through customer support. The issue I have is with the sales associates in the stores. They will say anything for a sale! :( So just please beware. I just wanted to upgrade a phone but the rep stated if you add a line we will give you a apple watch "on us". She promised that in 2-3 billing cycles I would be credited for anything I was charged. I have called T-Mobile every month for the last 4 months for this issue. Only for them to say that unfortunately the watch is not free and I will need to pay for it. So another words the sales associates in the stores will say ANYTHING for the sale. It is commission based after all? I have had T-Mobile for several years and never had issues. I still love them but by far this most recent experience with the apple watch, I did not need... but am now paying for has been the absolute worse. Again T-Mobile is great our price for service is unbeatable. Just be cautious when making purchases from sales people in the store. On a side note I bought the same Iphone from Amazon for 1/4 of the price. It is "repurposed" but works amazing just like the one bought from the store without the hassle of the sales representatives.
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February 2023 by Erik Reynolds
Shawn took really good care of me and the rest of the staff are super friendly
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February 2023 by Carmen Edwards
I need a new phone,so I called and spoke to miss Mariah,she is a sweetheart,she helped me with when I came to the store.
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December 2022 by Eddie King
I enjoyed the staff so much at this location. They all were very welcoming and knowledgeable. We even cracked a few jokes to pass time. I would definitely recommend this location for anyone who is interested in switching to TMobile.
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December 2022 by Tatiana Millsap
Great environment and such helpful staff, every visit leaves me very happy. Everyone there is very knowledgeable and work well as a team. I always feel like I’m a priority no matter who helps me. Will always use this location.
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December 2022 by amaya tobas
I adore this spot! There is no lengthy wait time, and the staff is extremely knowledgeable and eager to fully explain your bill and the cool new features of your device! Definitely a recommendation!
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December 2022 by Jasmine Janell
The employees at T-Mobile in the Killeen Mall are always so kind and helpful. Really appreciate their hard work and assistance whenever I have questions about my plan or phone.
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December 2022 by Marcus Ennis
Jessica has great customer service she was a big help with my purchase and very nice.
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October 2022 by Peggy Pahoa
I left AT&T recently after being with them for 15 years because they kept going up on my bill for the last 3 months. I went to T-Mobile to transfer my service to them and was assisted by Lilliana. I couldn’t have asked for a more professional, well-informed and courteous sales rep. She made the experience painless. If your looking for a change in cell phone service, I highly recommend them.
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October 2022 by Linda Awuor
Been to this very store on 2 different Occasions . The first time they told me my phone had water damage which l found very hard to believe because l never have my phone next to the water . Went to Apple Store in Austin they said there was no water damage . Sunday they told me that my phone had a bug because of the new update and that I should just wait until apple fixes the problem. Went to apple again and that was not the case. Be careful going here they just lie so they can get you out of their store .
