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July 2024
While the service itself is ok the return equipment needs a different process. I should not have to wait on a long waitlist just to drop off equipment. Perhaps having someone dedicated to just that service would help.
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June 2024
Better to set up an appointment rather than walking in.
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June 2024
I have decided to stop my spectrum TV, and just go with basic service. It took me 30 minutes to get someone to help me. The call dropped, when I called back I was on hold for 46 minutes before I gave up. I wonder if they will let me be that slow in paying?
