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January 2024 by Jay Vinie
Juan did and amazing job on my 2016 Honda crv and my 22 Hyundai Santa Fe I would recommend home for any job
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January 2024 by Jesse Chaco
Friendly staff, kept me informed, great experience at this location.
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January 2024 by Samie Robertson
Excellent service, informed of other potential problems. Price was almost half as much as everyone else.
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January 2024 by Sierra Snider
Such an honest place! They do honest work and will not over charge or give you a necessary "needs to be done" list. They're always so quick, compassionate and knowledgeable. Could not recommend this place enough!!
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January 2024 by Zedrick Yadiel Negron Otero
A family member went to change tires, alignment and balancing in his car, after two months the tires exploded and that's how it stayed. They did not want to return the money or fix the work and they wanted to make him pay $60 dollars to put new tires on it, claiming that they were doing him a “favor”, all this with super hostile, unprofessional and disrespectful treatment. Never go to this place
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December 2023 by PC
Thank you!!! Definitely will be returning here for my vehicle tire needs! They fixed my balance after I got new tires put on by someone else, to include unmounting and remounting a tire that the other people left an old tpm sensor in.. Great price! Great service!
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November 2023 by Kari Fletcher
I had to take my work vehicle here while in town working for the week. Juan went above and beyond. A caliber of customer service you just don't see anymore. I would trust them with my personal vehicles without hesitation. Thank you so much!
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November 2023 by ana brizuela
It was an easy process for me. I had ordered my tires and install online. Showed up for my appointment, and was done within a bit over an hour. I had a few questions about the brand I was getting because I hadn't heard about them. This is my first set of tires I've gotten in over 12 years (typically lease but kept this last one). Head tech is what I assumed he was put me at ease with his answers. Can't beat the free install that goes with the tires. Overall happy!
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November 2023 by Agatha M.
HIGHLY HIGHLY RECOMMEND!!! I was skeptical at first but I learned that they came under new management and they did an amazing job on my car. I got new tires and brakes. They were able to find the greatest deal to use such as coupons and military discount. They told me that the military discount would take more money than the actual coupon. I haven’t had any problems since then.
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November 2023 by Laura Ladner
Customer service was great very friendly and explained everything that needed to be done. I would give 5 stars but I made an appointment for 10am and it took 5 hours and $640 a bit pricey to get 2 new kuhmo tires and an alignment plus tire rotation and tires balanced. I could see 2 hours maybe 3 hours but 5 hours is a long wait for that amount of work. Juan was very professional, the shop just needs to work on time management and offer a small inconvenience discount if you have to wait that long.
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November 2023 by Isis Hood
I went there September and got a new tire. I drove there on my spare tire. I went there after work they fit me in an hour before they closed with a brand new tire in an oil change. When I left, I didn’t think to check if my Spare was put back in my trunk. A month later I got another flat. My spare was not in the trunk. I called Pep Boys and let them know the situation and it was after hours so I dropped the car off and put the keys in the dropbox. The next morning they called me as soon as they opened And let me know what my ETA was. They got it done in the hour and found my spare before I left. The manager apologized for the inconvenience let me know that the work was free to patch up the tire and gave me a discounted oil change for my next visit, letting me know that this was an honest mistake to me this was real customer service because he didn’t have to do that and everybody makes mistakes.
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November 2023 by Mariea Adams
I had a 9:30 a.m. appt for a simple oil change and it took 4 hours to begin working on my vehicle. Everything seems to be broken from their computer systems to their coffee machine and they are understaffed for the appointments that they have scheduled and don’t take walk ins.**update**The next day I found an oil stain in my driveway! I returned to the establishment where it was explained to me that they had accidentally spilled my oil filter when they were changing it and it had gotten all over the splash guard and was dripping from that because it had not been cleaned off.
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November 2023 by Nikka Manning
I had a crazy tire emergency and Amber was literally the best! Very informative and knew what she was talking about. The maintenance done on my car was so quick I barely had time to grab Starbucks ? I never let anyone else in Killeen touch my car and this Pepboys location’s services has been and stayed consistent.
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November 2023 by I.D.G.T Joker
Over priced me by 3x the amount on filters and tire sensors, went down to autozone same exact parts 3x less but don’t worry the guy boasted about how he’s quoting those prices without labor included on top of this the inspection claimed the psi on the tires were 30 at arrival and 30 when it left how ever I checked them before and after not a single tire read to 30 psi. they also didn’t tighten the bolts on my engine filter cover after checking it aswell as leaving all the small air flow tubes disconnected. 10/10 don’t recommended buying any parts here, the front desk lady has good customer service that’s about I all I can say is positive about this place. Forgot to mention there is an obvious leak that I know is there which was not mentioned in there report so don’t buy parts here or get inspections unless you have to.
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September 2023 by Scott Glenn
Great service, they were able to get my tire install completed the same day I called to schedule.
