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December 2023 by clarence murphy
"I had a pleasant experience at Outrageous Customs Body Shop. TJ was very courteous, and the pricing was amazing. It did not take long for my car to be repaired, The place was clean, and the staff provided friendly customer service. I would recommend to all my family and friends."
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December 2023 by Jody Phillips
My water pump went out the very first time I came to this shop never was met with rudeness or anyone unprofessional I tell all of my friends to go to Outrageous Customs. My car is back getting repaired for another problem and I will go there again in for more upgrades anytime I can truly thankful for the work that they and I've seen many of their amazing works and transformations of wrecked vehicles and custom Jobs that were just amazing seems like a lot of these negative reviews are personal attacks but I haven't had any problems with Outrageous Customs
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November 2023 by Bedford Hale
I went in for an estimate and the customer service was terrible very rude and unprofessional. On top of it all when I called my insurance they said they no longer work with this company due to fraud issues so don’t waste your time
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November 2023 by Ray Archie
I visited this shop several years ago to see about getting the bumper on my truck repaired. I spoke with TJ who told me she would be out to take a look at it. I responded, "oh you're doing the estimate?" She must have been offended because she left me sitting in my truck while she helped two other customers that arrived after me. After 20 minutes I bounced.
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November 2023 by Amber S.
AVOID THIS SHOP AT ALL COSTS!Outrageous they're still in business.Our experience with this place has been nothing short of a nightmare.And although we have decided to not pursue legal action at this time because we're exhausted from dealing with their incompetence, we want to warn other people and save them from the headaches we've had to endure.End of November 2022 a tree fell on my husband's truck and we dropped it off to be repaired at Outrageous Customs at the beginning of December 2022.He told TJ that he was set to deploy in January 2023 and he was trying to get his repairs taken care of as soon as possible. She told him that they don't sit on repairs and get things in and out quick.She gave him an initial estimated time of 2 weeks (which we were shocked by because our insurance had estimated 4 weeks.) He told her that this truck was his baby and he was fine if repairs took a little longer as long as she kept in contact with him about the eta and the repairs were done correctly.By January my husband deployed and the truck was not finished as expected but he asked the shop to keep in contact with him thru email or to call me with any and all updates.By end of January the shop would not respond to emails.I personally called to check on the vehicle status and was met with an extremely rude attitude and was told " well we had a water main break so all work had to stop" and hung up on.My husband tried to reach out every week for months trying to get any info with little to no response, never with a completion date.Our Geico reps were met with the same lack of response and rudeness as well, unless the shop was asking them for more supplement money.At one point this shop went under management/owner changes and changed the name to Outrageous 2/ORC LLC and their website was down and we could not access any of his information or reach the shop. They wouldn't answer calls or call back.I finally went in person with a witness to talk to the shop.I was met in the parking lot by a male employee that told me I couldn't go inside without an appt.I told him that's absurd, I'm here because you have my husband's truck here and have had it for months and won't answer the phone.He told me I had to make an appt on their website.I asked how am I supposed to do that when your website doesn't exist and you guys don't answer the phone.They wouldn't let me in the building and threatened me with trespassing for simply wanting them to do the right thing and give us an update on the status of his repairs.TJ finally did respond to one of my husband's emails just to say that I cussed her staff out in front of customers and that I was trespassed and the cops were called.None of this was true.There were no customers in the lot, I wasn't allowed in the building, I never cussed (husband was on video chat the whole time..andwhy I brought a witness),and I was never contacted by police about being trespassed.My husband returned August 2023 an he called the cops to meet him at Outrageous to make the owner give him info about his vehicle.TJ tried to lie to the police and say that he was up there every other day making progress stop on all work being done to deal with him.And when the cops told her that he just got back from Poland the day before she got angry and locked the cops out of the building.A supervisor was called and she was threatened with arrest if she did not produce proof that the vehicle was still on her property.My husband was still not allowed to see his vehicle but she took the police to show him it was there.After almost a year of her shady behavior and overall incompetence,my husband finally picked up his truck November 3 2023.Some repairs that were supposed to be covered by the original insurance payment and supplement 1 were not fully done, other damages were incurred at the shop like tint damage,metal shavings all over the interior,backup camera is missing,both batteries are dead (after returning home and shutting engine off) and must be replac
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September 2023 by StopThaCap
If I could give a 0 star or even better a NEGATIVE STAR, I would. Terrible customer service. The owner TJ is unprofessional as all get out. Don't do business with these people. They aren't going to be worth the trouble as they will blame everything on the customer as if they weren't the inconvenience all along. Take your hard earned money and business else where I promise you your business will be appreciated 10x better. They blame their lack of professionalism on other shops to try and save face. I'd never return to that shop. I'll make sure to spread the word around as well.******RESPONSE TO OWNER/ORC******STOP THA CAP SIR/MA'AM!!!!!YOU KNOW YOU ARE TERRIBLE AT THE JOB! YOU WALK AROUND AS IF YOU DO AS YOU ADVERTISE AND YOU DO NOT. Whether I am speaking of the owner or the entire crew your response is invalid and irrelevant to the way you treat people that come to the establishment for services you aren't willing to uphold. You/They/ORC know YOU/They/ORC aren't but still take no accountability at all. Maybe you should read up on how to reply to Google reviews and maybe you'll be better off. Better yet go take Business 101 and you wouldn't have the same reviews talking about the same exact thing that you refuse to change or grow from. You should take constructive criticism and use it to your advantage instead of walking around with that busted wig on like you're doing anyone a favor. Try again.DONT RUN A BUSINESS IF YOU OR ANYONE ELSE IN THAT SHOP ISN'T WILLING TO CHANGE OR GROW FROM THEIR MISTAKES. Own it like you own that wig everyday!
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September 2023 by The Moms J.
If you are looking for a place with very rude and outrageous customer service skills this is definitely the place. The lady TJ is very disrespectful and does not like to be questioned about any work being done on your car or the shop is closed and she is not avaliable and she will not let you know any of this ahead of time. When you finally do arrive at the business she tends to act like you aren't even there. Definitely do not recommend nor will i be going back
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September 2023 by Our family
Outrageous experience, We loved our free gift and excellent customer service. Our repairs were completed in a time manner altho there's national shortage on Toyota parts. We will always use they for all our collision repair needs ..Service: Painting
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May 2023 by Zeida Fox
As always, OUTRAGEOUS “out did”themselves. Owner is professional, reasonable, and beyond helpful. Performance is effective and efficient, couldn’t ask for better customer service. Team work shows in their work. Highly recommended for any Insurance claim or out of pocket repairs.
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May 2023 by Susannah Gearing
Their work was great! They were fast and extremely efficient. I paid out of pocket and the rates were reasonable!! I’ll be back without a doubt. Thank you ❤️
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May 2023 by G Bee
The owner was extremely rude my adjuster tried reaching out multiple times but the owner chose not to answer. When I called to she if she could respond to my adjuster she threatened to block my number and call my commander. I 100% do not recommend if you need car repairs, this was the worst service I’ve ever had!
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February 2023 by Jody Gabbert
They did a great job with replacing a damaged front chin spoiler on Camaro SS and adding side skirts too. Reasonable price for the work, looks awesome and quick about it!Service: Body & Trim
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February 2023 by Fernando Nanita
This place is amazing will most definitely be recommending to everyone I know if you need absolutely anything done to your car they will not only get it done in a timely manner but also give you amazing quality wish I can give them 100 stars thank you all for the amazing work will most definitely use you all in the future
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January 2023 by Kendra M
Used this shop after a car accident and they had it over 3 months with constant set backs due to “parts”. The insurance adjuster informed me that they could no longer cover a rental because the body shop had sufficient time to repair my vehicle and suggested I call the shop to see if they were willing to go half or cover the rental because they were still not done with the car. I called and the owners wife is the receptionist she was rude and unprofessional and not willing to come out of pocket on any expenses. She also lied and stated that her company had already come out of pocket for the alignment and suspension work and come to find out it’s their shop too! After a heated dispute with the wife, the owner made arrangements to pick the car up…conveniently it was after business hours and the battery was completely dead. Good body work and paint job…not worth the headache.Services: Body & Trim
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November 2022 by Trey Randz
After my second trip back here I'm 110% certain this is the best place to have anything done on your car the owner is extremely considerate , honest and pleasent to work with the prices are more than fair and the the turn around time is great I'll have my stable religiously serviced and modified here 10/10
