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January 2024 by Melissa Kirby
My sister in law dropped her phone off at this location to Steven. She was told that he would be able to fix her phone. It has been over a month of back and forth and still no phone. She went up to the store multiple times to talk about the phone and has been given the run around. She has been given no receipts and told she could only use cash for the transaction. Please don’t go to this location, and do not trust Steven with any business. He has “banned” my brother and my sister in law from the location and will not allow them them to pick the phone up. Very unprofessional business.
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January 2024 by Alex “AK” Kirby
They really banned my wife from this location. She went there over a month ago to get her phone fixed. Every day it’s something else on why the phone couldn’t be fixed. Seems pretty fishy. She went up there with her friend to see if her phone is ready. Being the point of contact for my wife I woke up to a text saying that she is not allowed inside that branch of the Metro store. Being intimated by my wife and a 4’11 woman is crazy.
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January 2024 by Brian Carlin
Andrew knows what he's talking about! Great customer service!
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July 2023 by Jesse Magana
Came to this location in killeen after a long day of work asking for c port charger. The cashier grabbed the the c port wire alone and failed to mention it was two different purchases(she held on to the item the entire time and I didn't realize til after I purchased it). Then I asked for a refund and she said all sales were final. So i purchased the second item since i desperately needed a charger. Worst transaction I've came across in my military career while here in killeen, Texas.
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July 2023 by Google user
Came to this location in killeen after a long day of work asking for c port charger. The cashier grabbed the the c port wire alone and failed to mention it was two different purchases(she held on to the item the entire time and I didn't realize til after I purchased it). Then I asked for a refund and she said all sales were final. So i purchased the second item since i desperately needed a charger. Worst transaction I've came across in my military career while here in killeen, Texas.
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January 2023 by Jessica Herrera
If I could give it negative stars I really would… customer service was for the birds I pleaded to get help .. it was 30 mins before losing and the rep literally closed the door in my face!!! And that’s why I’m never coming back to this company
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December 2022 by Terry Haney
Let talk about customer service, Jackie and Terry was more then helpful when my phone's was stolen, I was stressed out about it , both went out of their way to help me clear up my mess, I've been with Metro for years, yes I recommend Metro PCS to everybody, Customer service is awesome and you can't find that anymore, thanks Jackie and ,Terry job well done, I hope and pray that Metro raise you up and increase your pay, For Real! Thanks ?
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May 2022 by Richard Rackley
Great place.. we got a awesome deal on our new phones. Thanks a bunch..
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December 2021 by The Egyptian Lumberjack Firewood
I've done a lot of shopping around for phones and finally stopped in today to my current phone company to check on some deals. I was provided excellent customer service and advised that Metro had a unbeatable value where they give you one phone line and another free by signing up. When I was told my total bill amount would for four lines and the price to get two new lines added, I had to take the deal. There is no other phone company offering would T-Mobile is providing here at this location being merged with Metro. I am delighted with my purchase choice and will continue to be a Metro customer. I would have advise anybody on any other phone plan to come over to Metro because this is the place. No one else is giving you unlimited talk data and text messaging for the low rate that Metro is giving it to you for. Everyone can find an issue with any phone company as far as service. Still, when you talk about the quality of the product and people caring about you, this company gives you all of that in an adorable bundle package for an excellent price.
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September 2021 by jo swift
Great customer service, helpfulness,and knowledgeable staff. Been there twice. Have no complaints.
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August 2021 by Nita C Jones
We was afraid to go back to Metro but we really like them. So we drove to Killeen and been trying different Metro stores. And we finally found the best of them. We couldn't ever get Copperas Cove store to help us. They even ran my husband out of the store cause they said they couldn't help him. They're always rude, not very friendly or polite . We are not going back to that Metro cause the store on Ranchero Rd by the front gate of the base. They are the best. They are friendly, not rude and very professional. They helped us and my husband was very pleased ?when we got home he was calling his friends and family and told them where to go every month. You see all of his friends and family goes to Metro. Now he feels like he has found a great store and great people inside. Thank you so very much and GOD bless.
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June 2021 by Opie Butler
alexza did a amazing job hassle free quick and painless I'll definitely be recommending her work...
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June 2021 by Carlos Mcleod
Fast Easy Affordable a Lil small store but they are very knowledgeable about Smart device
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January 2021 by Terry Barnes
On 29 January I went to Metro store with a small issue that wasn't small at all how ever the store manager who is obviously the wizard of phone repair man Mr.Carlos solved my problem and I was so satisfied with his professionalism that made me proud to be a customer and he should be recognized for the great work he does.
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January 2021 by Edward Lemon Jr
I called another store on the other end of Rancier and they guy was extremely unprofessional. I told him what I was looking for and how much I was trying to spend which was around $200-300 dollars. Apparently this person wasn't trying to make a sale at all! So came to this location and the manager work with me and made the sale! Even though it went over my budget by a few dollars I left out with everything I asked for and then some!
