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February 2024 by Robert H.
Complaint DetailsIn late July early August I bought a 2018 Hyundai elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermostat a month later car overheated again this time they had to burp radiator meaning air was in the line a month later I had to return to dealership radiator reservoir was bone dry and when you refill it is empty in a day returned to shop this time they said oil was in antifreeze and antifreeze in oil so they said I would need a new engine I have only driven the car 2000 but I have carshield and they have been waiting weeks for pictures of the damages McLeod has of yet not sent the pictures I was provided a loaner but I would like a different vehicle to pay one thais reliable I was reading the lemon law and it states after 3 chance to fix your is lemon and has to be returned and replaced with a reliable vehicle I also had to bring it in for a sensor malfunction that was 150 on carshield I spent 947 on brakes and shocks I would like to be reimbursed for repairs plus a new vehicleDesired Outcome/SettlementDesired Settlement: Exchange None ProvidedFrom the Business on Wednesday, December 27, 2023We're truly sorry you have had issues with your vehicle. I've spoke with the general manager and service manager . I've been assured you have been taken care of and are now happy with the outcome . If you need any further assistance please don't hesitate to reach out to Jay Moses at the dealership. It's our goal to make sure our customers feel satisfied with there purchase.From the Consumer on Thursday, December 28, 2023Complaint: 20940459I am rejecting this response because: Regards,Robert Hemphill McLeod employees are respectful and helpful but I was sold a lemon I had to pay for parts and was never offered an opportunity to get a replacement car all they want to do is keep working on the same broken car they are helpful but they don't offer you options when they know they sold you a bad car other than just trying to fix it multiple times to No success. I just feel scammed because who gets a car that breaks down 3 days after you get it and they make you pay for parts they waived labor and but my issue is I was never given opportunity for a different vehicle because in life if something breaks you try to fix but if you can't fix you replacement I feel quality was not a big deal for this dealership so in summation an offer was made it was not my first choice but I was forced to feel like I had to keep the car while my preference was to exchange From the Business on Friday, December 29, 2023Please refer to my original comment.From the Consumer on Tuesday, January 2, 2024Complaint: 20940459I am rejecting this response because: although repairs are being made to my vehicle my original request was for a different vehicle because the one I was given is a lemon because of the problems I have on the vehicle. I feel I was not given a good vehicle to start Regards,Robert HemphillFrom the Business on Friday, January 5, 2024The car has been repaired for you at no charge ,We will not provide a new car . We've done everything in our power to take care of the problem. From the Consumer on Monday, January 8, 2024Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID 20940459, and find that this resolution is satisfactory to me.Regards,Robert HemphillFrom the Consumer on Thursday, January 25, 2024Complaint: 20940459I am rejecting this response because:This is a continuation from a previous bbb case 20940459 I got the vehicle back and less than a week later the alternator went out which is a covered part under the previous fixRegards,Robert HemphillFrom the Business on Thursday, January 25, 2024We've done everything we know how to do to make this customer happy . There's nothing else we can do . This is my final response , I won't be blackmailed by a customer.
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January 2024 by leeda Wes
This place is amazing. Great service and Kenny and Chris are super funny, friendly. See y’all soon
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January 2024 by David Basinger
Kenny and Chris are amazing. Took great care of my vehicle needs. One stop shop I really appreciate you guys
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January 2024 by THE GAYLES
I had the pleasure of experiencing outstanding customer service from Kenny during my recent car maintenance visit. His expertise, attention to detail, and friendly demeanor made the entire process seamless. I’m truly grateful for his exceptional service, and I highly recommend him for anyone seeking top-notch car care
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January 2024 by Precious Egbuna
Kenny is amazing and funny at the service department. He listened to my car needs and fixed it in a timely manner.
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January 2024 by Maribel Apodaca
Service dept was a very big help! They got my in with no problem and got me back to my car in less time than I expected. Kenneth is most definitely the guy to talk to , reasonable & very understanding & helpful! Always called and updated me about my vehicle & answered any questions that I had .
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January 2024 by Kori Ramos
Amazing experience! Quick and friendly service. Kenny is the worker that helped me and he did amazing!
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January 2024 by Mitchell Taylor
Professional over the phone, straight forward, to the point. Thank you
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December 2023 by Kirk Williams
Kenny was a great help. He kept me updated on everything that was going on with my vehicle. Offered a lot of hospitality and care. Even as they were short staffed he showed eagerness to tend to all my needs. It was a very quick service and I’ll definitely be here again for my next oil change.
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December 2023 by Raeanna Holts
I went to get a simple oil change today and Kenny made the whole experience just that. Simple. He gives off such a trusting energy I didn’t mind handing over my keys. I was in and out in no time. He even offered refreshments. I can’t picture ever going anywhere else .
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December 2023 by jermane lee
Ok Kenny!
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December 2023 by Bruce Jones
Kenny is amazing. Goes over and beyond
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December 2023 by maurice rankin
Came in for a state inspection today and a Kenny got me in and out.
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December 2023 by Satrail Washington
Kenny is the best. Thanks for taking care of my vehicle needs
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December 2023 by Bryce Gray
Thanks for the help Kenny
