JCPenney has been a reliable shopping destination for fashion, home decor, and beauty products since 1902, with a wide selection available at its Killeen, TX location. Customers appreciate the variety of exclusive brands like St. John's Bay and Liz Claiborne that offer comfort and style. Many shoppers enjoy the ease of shopping, both online and in-store, especially during busy seasons like Christmas. However, there are concerns about the store's condition, with some reviews noting that the store appears dated and in need of maintenance. While customers report decent deals and find the checkout process fast, there are complaints about the limited number of employees on the floor, making it challenging for staff to attend to all customers effectively. Some shoppers feel that the quality of products and overall service has declined over time. Despite these issues, the friendly and helpful nature of the few staff members encountered is often highlighted. Overall, JCPenney remains a popular choice for many, though improvements in store upkeep and customer service could enhance the shopping experience.
Nice selection of reasonably priced clothes. Staff has been consistently pleasant.
May 2024
Went to the makeup department and it was amazing customer service. She was so informative and patient with my 14 year old who had no idea what she wanted. She gave her multiple options and talked with her to pick out the best option. Would recommend over any of the other cosmetic places.
May 2024
Ladies at the jewelry counter were great! Awesome prices, great place to shop
