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August 2024 by Nicole Taylor
I highly recommend Mitch!!! Mitch was my installer today. He was friendly, professional and efficient.It was a very pleasant experience! Thank you Mitch for A+ customer service with a smile!
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August 2024 by Miya Buck
My technician Mitch was awesome, he was early, had great communication skills and he set my wifi up super quick. He was friendly and made sure I understood how to connect my devices as well as made sure I saw that the wifi was running smoothly.
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August 2024 by Jennifer Lopez
Great service. Walked us through all of it and answered any questions we had.
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August 2024 by Cierra Allamon
Had Brian come out and help us 10/10 service this man needs a raise. 10/10 customer service and bonus the puppy loved him!
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August 2024 by William Carlson
Mitch was our technician for the installation of our equipment. Very professional, very efficient, and very friendly. We are very pleased with the service he provided and for the internet service we are gettin.
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August 2024 by Walt Guo
Thank you Mitch for your hard & efficient work on such a HOT day, sir!
The optical fiber and the equipment are working fine.
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August 2024 by Robert Smith
Mitch showed up on time, was extremely professional, explained the process, and had my installation completed in a very timely manner. He made sure that I was connected and answered any questions that I had! Everything looks neat and organized and is working as expected!
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August 2024 by Pierre Smith
Great service Very Professional
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August 2024 by Stephanie Delgado
my internet has been down several times and it took them days to get it fixed. my kids are home schooled and they missed a weeks worth of school because of it. my internet is out again now as i type and i have been on hold for over THREE HOURS and i still got no answer. so now i will be out for days with no internet and my kids start school next week. Telling me that y'all are sorry for the trouble im having doesn't cut it.
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August 2024 by Lashonda Catlin
Mitch was my installer, he was polite and efficient. I work remotely and he was able to come in and get everything set up within a timely matter. He's very knowledgeable of the system, and answered all my million and one questions ?.
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August 2024 by deonte penn
The phone rep ms Liyah was very courteous and kind she did a great job of figuring out what was going on and informing me about my ticket. Thank you Ms liyah
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July 2024 by Keith DuBose
My installer, Mitch with FiberFirst, was outstanding. He was efficient, knowledgeable and genuinely a nice person. I highly recommend him!
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July 2024 by Ray Muniz
Timeliness, professionalism, courtesy and great service.
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July 2024 by Christopher Johnson
Harker Heights, Killeen residents please don't get this service. One of techs came out to run some line at the moment I have Brightspeed which he wasn't supposed to touch but guess what he cut the line an ran like a coward when i brought it to his attention that my internet is not working. and now I'm stuck without any internet until Brightspeed comes out to fix their mistake. And now Brightspeed is going to bill me because they have to fix their mistakes
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July 2024 by A Dose of Elly
Just got Fiber for first time. Mitch, who installed our fiber, was professional, nice and answered all our questions. Our service line went through our attic so the install was a bit complicated. He had no problems going into the attic and making sure the job was done right. Thank you Mitch, God bless you and your family!
