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August 2024 by Jonathan Gilchrist
Beware of turning items in to this store. They will lose your package and tell you that you have to do the ground work to find it. They will refer you to claims who will also depend on you to do everything. At the end they will tell you there's nothing they can without you rembering the date and time to look at video. It's a big waste of time to tell you "unfortunately"... Get your receipt even if you arrived with a label. They will also let tell you, you don't need that.
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July 2024 by Donna Njoroge
There was a wait time to use their machines. however, the employees were VERY helpful and kind. Every one of them no exception. It was a good experience.
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July 2024 by M Rich
Helpful, but inconvenient.
I had a free FedEx label. I was told that he would not be able to ship sneakers without some padding inside the larger box it came in. He stated something heavy could be placed on top. He asked if I wanted padding. I agreed, but it was going to be an extra fee. I declined. He still would not ship.
I stated that the company shipped it to me the same way without padding. He gave a response about it was maybe a single shipped or something along those lines.
I had to go to Office Max for them to ship.
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June 2024 by Ashlianne Dowds
Criticisms of FedEx often stem from several recurring issues that customers and employees have reported:
1. **Delivery Delays and Lost Packages**: Many customers have experienced significant delays in their shipments or even lost packages. This is often attributed to logistical challenges, high volume periods, or inefficient handling processes.
2. **Poor Customer Service**: Complaints about customer service are common, with reports of difficulty in reaching representatives, unhelpful or unresponsive support, and lack of timely resolutions to issues.
3. **Inconsistent Tracking Information**: Customers frequently report issues with tracking information, such as incorrect status updates, lack of real-time tracking, or discrepancies between the tracking information and actual delivery status.
4. **High Costs and Hidden Fees**: Some users find FedEx's services to be expensive, with occasional hidden fees or surcharges that are not clearly communicated upfront.
5. **Employee Dissatisfaction**: There have been reports of poor working conditions, inadequate pay, and high stress levels among FedEx employees, which can contribute to lower service quality and high turnover rates.
6. **Damaged Goods**: Instances of packages arriving damaged are a notable concern, suggesting potential issues with handling and transportation care.
These issues collectively contribute to a negative perception among some customers and highlight areas where FedEx may need to improve to meet customer expectations more effectively.
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April 2024 by Jon Holverstott
The prompts were easy to use on self service print. Sadly my format was incorrect and gave me issues printing. The staff member Andre was not only courteous but also incredibly helpful .
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March 2024 by Merceades Amador
The female manager here is super nice.
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March 2024 by Shawna Cox
Always super friendly and helpful every time I've been there. I'm not the best at working copy machines and the employees were super helpful and didn't mind taking the time to help me.
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January 2024 by JaManda Lopez
DaRell was absolutely amazing! He was helpful and patient with me! Made sure not only myself, but other customers were taking care of as well! Customer Service was wonderful!
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November 2023 by Jordan E
Garbage
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October 2023 by Rob Atkins
Quick, polite, informative and professional
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October 2023 by Joakima M.
Great friendly service!
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October 2023 by Kylie Yamauchi
Tony was awesome! Phenomenal customer service.
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August 2023 by Tiffany Saenz
Don't ship with FedEx The drivers don't know how to read the address
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August 2023 by Steve Salgado
Tony was a fantastic help, if your coming to send anything then he's the man for the job. Amazing customer service and very respectful workers
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July 2023 by Lashawn Jenkins
Prefer FedEx over anyone else . The employees are extremely helpful and they always greet you .
