-
November 2023 by Damen G.
These guys really earned a 5-star review from me. I made them work at it! I took in an older vehicle (20 year-old car that had been sitting in storage pretty much since before the pandemic). Worse... Another shop in town had started in on my punch list, but really did a crappy job. The guys at First Choice Automotive fixed a bunch of things. Suspension - car handles like new! Tune up. Air Conditioner. Power window. I forget what else, but it was a long list -- and I'm sure I spent more on this car than it was worth, but now it runs like a top. This really should be your "first choice" for vehicle repair in Killeen. Thanks guys!
-
October 2023 by Brian P.
These guys are the best!! From start to finish very professional and responsive. They helped me get back on the road three times now in two different vehicles. Erik is awesome. Would recommend to anybody that's needs great professional auto repair.
-
September 2023 by Casey Maldonado
Love, love these guys!! They repaired all my issues with my Infinity. Very professional and worked with me because my SUV had LOTS of problems. I highly recommend going to these guys because their work is guaranteed! This is the second time I’ve gone to them, and my father had work done on his truck as well. Vehicles are up and running great. One of my issues was my headlight was out for over two years from a wiring problem and they were able to fix it. I am beyond happy. Thank you all so much!!Services: Electrical repair
-
September 2023 by Elizabeth Rios
I have to say that the people here went above and beyond for me and fixing my car. Billy was always quick to give me an update! I was on a short time frame of getting it fixed. They got it checked and fixed the next day! Very professional and very nice! Definitely recommend them and won’t go to anyone else. May be a little expensive but man the work and the quality is worth every penny.Services: Air conditioning
-
September 2023 by jessamy hairford
Very nice and up front pricing. Spent over $5000 on repairs..was given car back very quickly but had to return for them to fix an issue..they didn't charge extra but was a bit concerning that I spent alot of money and was given my car back with an obvious issue..had I not spoken up it would have been another issue. Appreciated the correction but should not have had that happen for the amount spent. 1 week follow up and "correction" that was done was clearly not completed correctly as my car is still shaking while in idle. I will need to seek out a different provider as my trust here is definitely lacking. Nice customer service not great repair work ..a few weeks later update: could finally afford to take to another shop to be told I need to pay almost $800 to replace engine mount which I was told was corrected by this shop already. So no way I'm bumping this up to a 5 star! Even if I was reimbursed the lies told would prevent such a review score.
-
September 2023 by Audrey Tackling
Amazing staff. Billy was super helpful very communicative and had care for the issues going on with my jeep. This is the only place i’ll be taking my car from now on. Thank you to the whole staff for helping me and not pushing me out and taking my money like other places do. First choice auto is 100% my first choice.
-
September 2023 by Chuck Meza
My vehicle was fixed fast and done right. I had only one issue I knew about but after a diagnostic; I had so many unknown faults with my vehicle. After the repairs, my vehicle was operating better than when I bought it. Will be doing business here again.
-
September 2023 by James Wiard
Eric provided me periodic updates from start to finish. Updates came in a issue discussion recommendation format with videos and pictures depicting each discrepancy. Its worth the money spent. You might see a part going for 2 to 3 times the amount it costs, just know you are paying for their 5 year warranty for parts and labor of the same kind and cost at their shop. Recommend to anyone that wants their car serviced with peace of mind!-James
-
September 2023 by Phelisha Hiley
Amazing team! Eric was a delight and and professional. They assisted me in making sure my car was safe and ready. They answered every question I had, allowed me to see what the issue was myself and offered to get it done in the time frame I needed. They are definitely my 1st choice for repairs and services from now on. Most pleasant repair and oil change I’ve ever had. Thanks a million
-
September 2023 by NikoDoes
My car leaked liquids and clumps so I went in to get it fixed up. The waiting room was very quiet and nice so my anxiety was not a problem at all, the gentleman helped me, and it was very quick to set things up. I liked how the mechanic found everything, and how the prices were all explained as well as the pictures!! I’m very thankful for my experience
-
July 2023 by Addiana Paul
I took my truck in after meeting Eric and after they did the initial things on the list they found 5 additional issues which was back up with pictures and really good explanation. They gave me all my options but never pressured me into fixing any of the issues they found. Not only did they take me back home but also picked me up so I didn’t have to wait in the shop. Also I didn’t need to call anyone or get an Uber. If I could give them more than 5 stars I would. I’ll never go anywhere else!Services: Auto engine diagnostic
-
June 2023 by Chelle Richy
Bill has been my service advisor for years when I had my Ford. He is always pleasant to work with. Eric has wonderful customer service skills as well makes you feel very welcome. I was happy with my visit
-
June 2023 by Kurtis Veninga
First Choice was recommended to me by a local buddy. They did an outstanding job fixing my A/C problem, as well as revealing all other problems from bumper to bumper. All for a reasonable price and within a day. Thank you First Choice, I will definitely be back!Service: Air & cabin filter replacement
-
June 2023 by Emmanuel Becerra
Top notch, beautiful and clean office, amazing staff and extremely professional. Billy and Shawn went to work on my truck and got me back in the road within a week. I’ve never had any better auto services anywhere else. Thank you so much!Services: Air & cabin filter replacement
-
June 2023 by Monique Hope Rice-Estrada
Absolutely amazing experience, my car needed some major repairs and now she’s purring! Thank you so much! Billy was an amazing help to us we love first choice and highly recommendService: Electrical repair
