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“Absolutely love this cricket wireless location! The staff here is always so knowledgeable. They took the the time to help me find the perfect phone plan and even explained all the benefits like MAX and Cricket Protect. The store is remarkably clean, organized, and has the most welcoming atmosphere unlike some of the other ones in town.Plus they offer the most amazing deals on accessories! I highly recommend this location for anyone looking for great service and unbeatable offers. I also want to sincerely thank whoever made Anastasia the manager she's turned this store around greatly and I'm so excited for her career in this industry!!!!”
10AM - 8PM
1001 Willow Springs Rd, Killeen
Electronics
“New to the area and went in to check it out as I’ve been thinking of changing phone providers. The manager was extremely friendly and answered all my questions! Great customer service! Will be my provider when I switch!”
“Hats off to Tyler who is very knowledgeable and professional at all times. The staff is always polite and courteous as well. I’ve had 3 of my vehicles stereo systems replaced here and each scheduled appointment was on time and finished in a timely manner. If you’re looking to build a Killer system stop by and check them out! Inside joke there is “Are you sure” lol”
10AM - 8PM
2600 Trimmier Rd Ste 800, Killeen
Electronics
“Anastasia is heaven sent! She was so patient with me and helped answer every question to the best of her ability! She really knows how to make a gloomy day full of sunshine!”
10AM - 8PM
3301 E Rancier Ave Ste 104g, Killeen
Electronics
“It depends on who is working if the service is good. There are a couple of Hispanic heritage ladies who are awesome. I don't know their names. The prices of the phones and connections are awesome. Highly recommend.”
“They are like real buddies.... When I was feeling sick they came to my house to pick up my payment and when I didn't understand my payments they always explained it to me very well. They were very flexible times I was late making payments, because they know life happens. The ladies are really cool and so easy to talk to, Victor is great at assembling items, and Jose is very straightforward and helpful.”
“Carlos was a huge help!! Thank you Carlos for your honesty and looking out for the customer and not just the sale. I live close to the Harker heights metro near HH Walmart and I had a horrible experience there and paid more out of pocket due to the lady manager only concerned about her number in sales. Will never go back to that store and would rather visit this small Rancier location every time for future transactions. Thank you again Carlos for peace of mind with my account and what I’m paying for my family’s phone bill.”
“My husband and I went in to get a new phone. We were helped each time with really good customer service. Everytime we go in they talk to us and are extremely helpful. Just because of the customer service over there I switched from my last carrier.”
“I honestly live next to a closer store. I chose the store on rancier because the service is exquisite and outstanding. Once again I was right and these guys helped me out 100 percent. I will be back especially when I know the customer service is going to be incredible. Thank you buddy's on rancier I will continue to be a loyal customer all because you care about your customers needs an wants. 5 stars all the way.”
“I went in not quite sure what to get for my boyfriend, I am not a gamer and needed guidance buying him some new things such as a headset. Chad helped me and explained everything to me in a way that allowed me to make the best selection. He was outgoing and was extremely patient with me. I ended up deciding to get a controller too because Mr. Chad was an amazing salesman. Super great experience, Chad is a great employee!!!!! Such a polite guy that is educated and clearly is passionate about what he does! Give this man a promotion or raise!!!!!!????????”
“I visited the T-Mobile store thinking I would need to buy a new phone, but August turned my day around. She expertly fixed my phone, saving me from an unexpected expense. August was knowledgeable, efficient, and incredibly helpful throughout the process. Thank you, August, for your outstanding service! Fixed my phone in 3 minutes.”
Open 24 hours
3600 S Clear Creek Rd, Killeen
Electronics
“Toni hepled me today. She was running 2 registers to keep the line going and kept the best attitude, smiled and was personable with every customer. Including thanking them for their business.”
Open 24 hours
1814 N W S Young Dr, Killeen
Electronics
“Let's talk about the nightshift crew, and how they have set my expectations so high that no other 7ll will do. I immediately judge those stores and just cant enjoy anything because they are doing it wrong. I dont know how else to put it. There is not one store that can beat this crew. The store is always clean, customer service is excellent, so much so it feels like we've been friends all our lives. My favorite crew member is their manager Damon, his dry humor has us laughing all the time. I appreciate you more than you know! He definitely knows how to lead a crew while having fun. The whole crew is always happy, that right there says a lot. The newer girl that just started back in November/December has a shiny soul and she is very kind. Our Hispanic friend is quick and on point especially when it comes to serious situations. A lady fainted at the store and he handled everything seamlessly. I could see that he genuinely cared even after the ambulance left. Their integrity is impressive and a breath of fresh air.
Anyways, thank you guys so much for making my nightshifts fun. I hope something incredible happens for each one of you.
It's taken me 3 1/2 months to finally get this review up BTW! I've been meaning to do it.
BEST REGARDS,
Lance and Michelle (the fountain drink and cookies couple)”
“Cant remember the ladies' name but she helped me without hesitation and a bunch of silly questions. I explained what I needed, she called the customer support and within 5 minutes I was good to go.”
“We had tried the Internet Box, for a replacement for current internet provider. The connection was not quick enough for usage. So, I took to my home in Florence, TX connection was worse. So, I took the product back to Killeen Mall and there was no issue with returning and receiving a refund.”
“Hello Y'all... The associates at this Metro by T Mobile Store are Awesome. I feel Horrible for not remembering the name of the associate that helped me out, but she was Amazing... I needed a New phone and she got right on it, she was very Knowledgeable, attentive and courteous. I definitely recommend this Store to anyone needing a phone and Phenomenal customer service!!!”
“Unlike other 7/11s out there; this Store went above and beyond any I had business doing with before. When there was a blatant problem with Uber Eats after a delivery driver had wrongfully grabbed the wrong Order, the Floor Supervisor; Mrs. Mosley had assisted this new Soldier to work with Uber Eats out of her time to get me a Refund. She even extended her kindness by giving me two free croissants for the troubles caused.This store is truly above the call of duty and the staff here are obviously being supervised by a great leader to where hopefully witnessing their supervisor go above and beyond may inspire them to do the same and to carry a positive example for what a 7/11 should be in the books.”
“We had a recent mishap with an open box purchase. We went into the store, after two different 3 hour round trips, as well as hours on the phone with customer service reps (who did nothing to help). JP at the Killeen location made the process so easy. He made sure to listen to our concerns and treated us with such kindness and professionalism! Definitely turned around the entire experience in 15 minutes. Thank you, JP!”
“Specialist Rodney Parker at 2309 E Central Tx Expwy did an amazing job today. He not only lowered my bill(tremendously), but he was extremely patient, and welcoming. I love Verizon”
“I love Aarons, the furniture and items that you get from them are top notch. I’ve got 2 tvs, a ps5, a bed set, and a living room set, all of which are beautiful and comfortable. With virtually no credit check required, it also helps you build credit and a home at a reasonable cost. Video captured from my ps5 to the 75 inch tv.”
Open 24 hours
1000 S W S Young Dr, Killeen
Electronics
“There is lovely lady who ALWAYS helps me. None of the employees are EVER rude. Sometimes stuff just isn't available and that's how life goes.Maybe, just maybe, if YOU were nicer to these employees, instead of being a KAREN....just thinking out loud.”
Open 24 hours
2210 E Stan Schlueter Loop, Killeen
Electronics
“I really want to say thank you to a very nice employee Tracey was her name didn’t have enough money I put my ice cream back she told me to go back and get it that was a blessing to me thank you so much Ms Tracey”
Open 24 hours
1219 S Fort Hood St, Killeen
Electronics
“Absolutely hands down my favorite 7-11 in Killeen. Always clean and an uplifting environment. Raven is such a delight, very kind and compassionate. Always get what i need from here, they never run out and are always so nice!!!”
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“I’ve been to this store a couple times . I always enjoy the interactions with the employees . Everyone is very friendly and kind . Especially Kellie Mae . She’s has a great attitude and always willing to help when she can . And if she doesn’t know something she never hesitates to ask for help . She is a great employee and yaw are lucky to have her apart of your team .”